Symphony Stevenson
Racine
Summary
Dynamic professional with a proven track record in customer service and conflict resolution, honed at Aurora Health Care. Skilled in active listening and critical thinking, I excel in high-pressure environments, significantly enhancing customer loyalty and team performance. Expert in staff training, fostering a culture of continuous learning and collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aurora Health Care
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Manager
Victoria Secret
11.2016 - 05.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Volunteer
Wrap Kidz
05.2009 - 08.2012
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
Education
Bachelor of Arts - Communications
University of Wisconsin, Parkside
Kenosha, WI05-2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Staff Training
Certification
Conflict Analysis & Resolution
Digital & Media Literacy
Timeline
Customer Service Representative
Aurora Health Care
04.2022 - Current
Manager
Victoria Secret
11.2016 - 05.2020
Volunteer
Wrap Kidz
05.2009 - 08.2012
Conflict Analysis & Resolution
Digital & Media Literacy
Bachelor of Arts - Communications
University of Wisconsin, Parkside
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