Symponia R Paul
Skokie,IL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
General Manager
Avid Hotel
Des Plaines, IL
09.2023 - 01.2024
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Analyzed market trends and competitor activities to create competitive advantages.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
Coratel Inn & Suites
NEWTON, KS
08.2019 - 03.2022
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Accounting Clerk
M Network
Chicago, IL
06.2019 - 08.2019
- Processed both outgoing and incoming payments and invoices.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Updated accounting ledger and journals with updated transaction information.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Established and maintained automated and manual accounting records, post receipts and turn-ins and performed dues-ins and dues-outs accounting.
- Prepared weekly payroll for team of salaried and hourly employees.
- Managed accounts accurately through detailed revenue reporting.
- Helped company move to paperless system and save substantial printing costs.
Office Administrator
Tahoora Sweets & Bakery
Chicago, IL - Illinois
03.2014 - 09.2018
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processed financial documents, contracts, expense reports and invoices.
- Made orders for new office supplies based on demand and budgetary restraints.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Provided employee onboarding services and supported department members to increase productivity and performance.
- Trained temporary workers for special projects while promoting service quality.
Genera Manager
University Inn of Carbondale
Carbondale , Il
07.2022 - 03.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with cross-functional teams to develop innovative solutions.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
Education
Bachelor of Arts - English Literature
DR.B.R.Ambedkar University
Hyderabad, India11.2012
Skills
- s
- Sales team development
- Policy/program development
- Supervision and training
- Staff training and development
- Networking abilities
- Recruiting and hiring
- Financial administration
- Customer retention
- Sales planning and implementation
- Customer relationship management
- Staff supervision
- Leadership and team building
- Communication skills
- Employee development
- Client relations
- Customer experiences
- Sales expertise
- Safety assurance
- Sound judgment
- Vendor relationships
- Calm under pressure
- Proficient in [Quickbook]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
General Manager
Avid Hotel
09.2023 - 01.2024
Genera Manager
University Inn of Carbondale
07.2022 - 03.2023
General Manager
Coratel Inn & Suites
08.2019 - 03.2022
Accounting Clerk
M Network
06.2019 - 08.2019
Office Administrator
Tahoora Sweets & Bakery
03.2014 - 09.2018
Bachelor of Arts - English Literature
DR.B.R.Ambedkar University