Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Syna Mirsoltani Fallahi

Tustin,CA

Summary

Experienced Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Hardworking and passionate as well as ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Heat

Management Training
04.2023 - 09.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.

Manager

Zumiez
05.2020 - 03.2023
  • Top-Ranked sales employee during 2022 period.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.


Swish

Leadership & Organizational Development
03.2022 - 09.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Built relationships with customers to encourage repeat business.

Education

No Degree - Criminal Justice

California State University - Fullerton
Fullerton, CA
05.2027

Skills

  • Team Motivation
  • Schedule Oversight
  • Shift Coverage
  • Managing Multiple Priorities
  • Orientating and Training
  • Staff Supervision
  • Time Management
  • Skills Strategies
  • Language Skills
  • Social and Group Settings
  • Supportive Care

Languages

Persian
Native or Bilingual

Timeline

Heat

Management Training
04.2023 - 09.2023

Swish

Leadership & Organizational Development
03.2022 - 09.2022

Manager

Zumiez
05.2020 - 03.2023

No Degree - Criminal Justice

California State University - Fullerton

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Syna Mirsoltani Fallahi