SYNA YIN

• Reviewed customer agreements—including TSA contracts—to assess legal and operational impacts, ensuring clarity on key deliverables and compliance requirements.
• Streamlined customer onboarding processes by implementing efficient project management strategies.
• Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems and processes for clients.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
• Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
• Facilitated smoother customer transitions, ensuring thorough documentation and effective handovers to Account Managers
• Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.

• Served as a Logistics Manager at a leading salon furniture & spa equipment manufacturing company.
• Facilitated as liaison between clients, end-users, vendors and freight transportation companies.
• Oversaw production team and maintained efficiency in processing, scheduling orders & task delegation in fast-paced environment.
• Streamlined warehouse organization and optimized inventory management to enhance operational efficiency and order accuracy.
• Designed and executed end-to-end logistics frameworks encompassing purchasing, receiving, material control, warehousing, delivery coordination, and returns management.
• Conducted inventory audits to formulate production & sales forecasts with Purchasing Manager & Sales Team.
• Applied quality protocols to assess completed orders before release to carriers, ensuring optimal client satisfaction.
• Managed supplier relationships and executed high-impact negotiations that reduced input costs and aligned supply agreements with long-term business objectives.
• Orchestrated carrier negotiations and contract renewals that lowered operational freight expenses in forwarding cost savings to clients.
• Handled all inbound & outbound freight, managing 3PL carrier fulfillments and processing freight bills.
• Supported staff development through personalized instruction and motivational leadership across daily operations.

Account Manager | Garfield Commercial Enterprises

July 2008 - Dec 2013

• Analyzed purchase orders, discounts & invoices for accuracy.
• Implemented sales strategies to improve processes, systems & relationships with valued distributors.
• Participated in promoting brand at industry trade events through ongoing networking efforts.
• Provided accurate price quotes & reduced cost through distributor price negotiations.
• Prospected for leads to build pipeline and convert to sales & distribution opportunities.
• Developed value-added approaches by observing trends in customer marketplaces within industry.
• Listened attentively to client feedback and worked with management to introduce new product ideas.
• Worked well in team setting, providing support and guidance.

Customer Svc Rep | Garfield Commercial Enterprises

May 2003 - June 2008

• Processed purchase orders & assisted with pricing & discount approvals.
• Liaised with distributors, retail customers, sales team manager to better understand customer needs and recommend appropriate solutions.
• Effectively communicated with distributors about account changes, new products or services and potential upgrades.
• Educated customers about billing, payment processing and support policies.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.
• Worked effectively in fast-paced environments.

Administrative Clerk | Garfield Commercial Enterprises

June 2002 - April 2003

• Assisted customers with product info, availability & pricing.
• Utilized company computer system with inputting & retrieving data.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Performed daily tasks of compiling, organizing and uploading organizational documents to sales database.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Developed strong organizational and communication skills through coursework and volunteer activities.