Summary

Overview

Work History

Education

Skills

Timeline

ADDITIONAL QUALIFICATIONS

ACADEMIC AWARDS

Syncia Roque

Ozone Park,USA

Summary

Motivated, detail-oriented Electrical Engineering senior with strong academic background and hands-on experience in customer service and technical teamwork. Demonstrates excellent problem-solving skills, leadership qualities, and a dedication to continuous learning. Seeking internship and entry-level roles to apply knowledge in circuits, communications, and digital systems to solve real-world challenges.

Overview

years of professional experience

Work History

Engineering Intern

NYCT (MTA)

New York, NY

10.2025 - Current

Assisted in testing and validation of emergency pump train systems used for critical response operations.
Observed and supported brake system diagnostics using single-car brake testing equipment.
Conducted incline (grade) hold tests to verify braking performance and safety compliance.
Diagnosed electrical cabinet failure in a locomotive; identified a burnt contactor preventing blower operation and propulsion battery activation.
Analyzed propulsion battery voltage faults; assisted in troubleshooting low-voltage conditions that triggered automatic safety shutdowns.
Supported system resets and troubleshooting procedures following propulsion safety lockouts.

Baker

Crumbl Cookie

Manhattan, New York

04.2024 - 05.2025

Prepared and baked gourmet cookies in a fast-paced, high-volume kitchen environment, ensuring consistent quality and presentation.
Followed strict health, safety, and sanitation standards during all baking and cleaning procedures.
Measured and mixed ingredients according to Crumbl’s standardized recipes using commercial baking equipment.
Maintained inventory and restocked supplies, assisting in daily ingredient checks and inventory counts.
Collaborated with team members to ensure smooth kitchen operations and timely product availability.
Delivered exceptional customer service when interacting with guests, providing product recommendations and managing special orders.
Participated in opening and closing duties, including cleaning, organizing, and preparing the kitchen for the next shift.

Cashier/Customer Service Representative

Checkers

Astoria, Queens, New York

06.2023 - 05.2024

Responsible for providing quick, efficient, quality customer service to ensure customer satisfaction.
Apply expertise in business administration, record keeping, planning, policies, procedures, researching, scheduling, and related responsibilities to ensure productive operations.
Open and close registers daily to ensure accurate accounting of daily financials.
Train 4 new cashiers each month, while monitoring cash limits.
Operate a point of sale cash register, handling 92 transactions on average daily, and verify money counts in cash drawers.
Knowledge of operating all equipment while abiding by all safety rules, policies and procedures.

Food Server, Cashier, Waitress

Taqueria Milear

Brooklyn, New York

07.2021 - 11.2022

Implemented new customer service strategies, increasing customer satisfaction by 9% in 6 months.
Resolved customer complaints and provided product information.
Calculated total payments received each month and reconciled the results with total sales.
Compiled and maintained non-monetary reports and records.