Syndee Durand-Wilson
Milwaukee,WI
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced customer service personal with over 7 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction.
- Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Walmart
12.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Loaded and unloaded orders at customer's homes or locations.
- Consulted with customers on food selections and custom order requests.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Picked quality and accurate items for 200 daily customer orders.
Human Resources Specialist
Walmart
03.2022 - Current
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
- Provided troubleshooting and technical assistance in use of PeopleAdmin system.
In Home Delivery
Walmart
10.2022 - 12.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Created and submitted delivery and DOT logs.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Successfully avoided time delivery delays by carefully planning best routes.
Online Shopper
Walmart.com
11.2021 - 03.2022
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maximized efficiency by scanning items quickly and completing as many as 150 orders per hour.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased productivity by 20% through streamlining packing procedures.
Online Grocery Associate
Walmart
04.2020 - 11.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Tracked substitutions and informed customers of changes.
- Picked quality and accurate items for 200 daily customer orders.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maximized efficiency by scanning items quickly and completing as many as 170 orders per hour.
Certified Nursing Assistant
Novant Health, Inc
02.2019 - 04.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained best-in-class standards for individualized care in 25-bed unit by continuously checking in with patients and families and quickly providing care.
- Checked supply availability and laid out instruments for postpartum patient rooms.
Certified Nursing Assistant
Novant Health, Inc
02.2018 - 02.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained best-in-class standards for individualized care in 20-bed unit by continuously checking in with patients and families and quickly providing care.
Certified Nursing Assistant
Banner Thunderbird Medical Center
09.2016 - 10.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained best-in-class standards for individualized care in 30-bed unit by continuously checking in with patients and families and quickly providing care.
Certified Nursing Assistant
Oasis Hospital
03.2015 - 09.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Facilitated personal hygiene management, feeding and ambulation.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained best-in-class standards for individualized care in 50-bed unit by continuously checking in with patients and families and quickly providing care.
Certified Nursing Assistant
Life Care Center Of Paradise Valley
01.2014 - 03.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained best-in-class standards for individualized care in 90-bed unit by continuously checking in with patients and families and quickly providing care.
Education
Bachelor of Science - Healthcare Administration
Purdue University Global
West Lafayette, IN05.2023
High School Diploma -
Milwaukee Area Technical College-Adult High School
Milwaukee, WI12.1993
Skills
- Informed Product Selections
- Rewards Programs
- Verbal and Written Communication
- Personal Shopping
- Proper Storage Procedures
- Prioritizing Orders
- Organization and Planning
- Attention to Detail
- Verifying Order Accuracy
- Online Order Processing
- Customer Service
- Cash Counting
- Providing Feedback
- Personal Grooming Standards
- Security Standards
- Phone Systems
- Proper Staffing
- Staff Assignments
- Effective Multitasking
- Credit and Debt Card Processing
- Corrective Actions
- Team Goals
- Performance Goals
- Safety Rules
- Telephone Reception
- Resource Management
- Daily Logs
- Safe Equipment Handling
- Hygiene Standards
- POS Inventory System Operation
- Delivery Procedures
- Compliance Requirements
- Informed Product Selections
- Standard Operating Procedures Understanding
- Health Code Requirements
- Confidential Records Management
- Corporate Procedures
- Safety Measures
- Microsoft Excel
- Team Meetings
- Excellent Nonverbal Communication Skills
- Documentation
- Employment Data Tracking
- Policy Interpretation
- Procedures Compliance
- Americans with Disabilities Act (ADA)
- Equal Employment Opportunity (EEO)
- Leave of Absence Transitions
- Work Complaint Handling
- Employee Orientation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Shopper
Walmart
12.2022 - Current
In Home Delivery
Walmart
10.2022 - 12.2022
Human Resources Specialist
Walmart
03.2022 - Current
Online Shopper
Walmart.com
11.2021 - 03.2022
Online Grocery Associate
Walmart
04.2020 - 11.2021
Certified Nursing Assistant
Novant Health, Inc
02.2019 - 04.2020
Certified Nursing Assistant
Novant Health, Inc
02.2018 - 02.2019
Certified Nursing Assistant
Banner Thunderbird Medical Center
09.2016 - 10.2017
Certified Nursing Assistant
Oasis Hospital
03.2015 - 09.2016
Certified Nursing Assistant
Life Care Center Of Paradise Valley
01.2014 - 03.2015
Bachelor of Science - Healthcare Administration
Purdue University Global
High School Diploma -
Milwaukee Area Technical College-Adult High School
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