Summary
Overview
Work History
Education
Skills
Timeline
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Synden S. Bayly

Prince Frederick,MD

Summary

Authorized to work in the US for any employer.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Project Manager

ServTech
04.2023 - Current
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.

Store Manager

Lou Lou Boutiques
03.2022 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Store Leader/Manager

PRIDE Industries
06.2021 - 06.2022
  • Handled customer inquiries and complaints.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Administrative Coordinator

TJX Companies
10.2021 - 03.2022
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Monitored front areas so that questions could be promptly addressed.
  • Trained and regularly mentored 40+ associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.

Project Manager

Perkins and Associates
09.2019 - 03.2021
  • Identified plans and resources required to meet project goals and objectives.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.

Personal Assistant

Vsolvit LLC
10.2016 - 06.2017
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Organized and attended meetings and compiled related documents and reports.

Associate

Bed Bath & Beyond
10.2015 - 11.2016
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Education

High School Diploma -

Garfield High School
San Diego, CA
07.2015

Skills

  • Handling Customer Complaints
  • Complex Problem Solving
  • Recruitment and Hiring
  • Team Building
  • Coaching and Mentoring
  • Schedule Coordination
  • Microsoft Office Suite
  • Performance Management
  • Quality Assurance
  • Documentation and Recordkeeping
  • Attention to Detail
  • Employee Motivation and Discipline
  • Office Equipment Management
  • Honesty and Integrity
  • Delegation and Work Assignment
  • Inventory Oversight
  • Confidence and Drive
  • Payroll Administration
  • Project Management
  • Research and Analysis
  • Staff Management
  • Policies and procedures
  • Operations management
  • Compliance Monitoring
  • Contract Management
  • Schedule Management
  • Cash Handling Procedures
  • Cash Handling and Management

Timeline

Project Manager

ServTech
04.2023 - Current

Store Manager

Lou Lou Boutiques
03.2022 - Current

Administrative Coordinator

TJX Companies
10.2021 - 03.2022

Store Leader/Manager

PRIDE Industries
06.2021 - 06.2022

Project Manager

Perkins and Associates
09.2019 - 03.2021

Personal Assistant

Vsolvit LLC
10.2016 - 06.2017

Associate

Bed Bath & Beyond
10.2015 - 11.2016

High School Diploma -

Garfield High School

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Synden S. Bayly