Syndi Matthews

• Collected documentation such as witness statements, video recordings and photographs to support case findings.
• Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
• Conducted surveillance for up to 13 hours at time.
• Enhanced client satisfaction by providing personalized service, understanding their unique needs and objectives, and delivering results that exceeded expectations.
• Operated in full compliance with Maryland laws covering interactions with individuals, records searches and allowable surveillance techniques.
• Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
• Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
• Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
• Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
• Strengthened relationships with clients through exceptional customer service and prompt responses to inquiries.
• Reduced errors in paperwork by meticulously reviewing documents prior to service attempts.
• Collaborated with team members to streamline processes and optimize workload distribution for maximum efficiency.
• Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
• Assisted partners by maintaining and growing firm's local presence within community.

• Created website, Update product inventory online, Prepare orders, pack and ship out ASAP, Order new inventory, Educate customers on powers of products, Boss Babe.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Evaluated industry competition regularly to maintain competitive advantage in marketplace.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Greet and engage with Customers, Certified Cashier, Stock product and merchandise for store, Certified in Dressing Room requirements, customer assistance, and security, Certified in Jewelry counter requirements, customer assistance, stocking, and security, Backroom Coordinator- Qualified to train associates in Receiving Department procedures: unload pallets of merchandise, sort for different departments, sensor products according to company policy, hang clothing, organize backroom, clean up and prepare for next days delivery, Arrange merchandise according to company requirements, Create new displays and features with proper signage, Create tickets for merchandise when needed, Completed inventory of store annually, Completed markdowns regularly for reduction of inventory
• Supervised processing of orders, order tracking and delivery of goods
• Managed back-office sales team through coaching and sales technique training.
• Analyzed trends and reported on areas of improvement or change.
• Mentored new employees in proper backroom procedures, fostering team-oriented environment that prioritized collaboration and open communication.
• Communicated with vendors regarding delivery schedules, shipment discrepancies, and other relevant issues affecting inventory management processes.
• Prioritized tasks efficiently during peak times to maintain smooth operations within backroom environment while meeting store demands.
• Established system for tracking damaged goods, minimizing losses due to unsellable merchandise.
• Enhanced inventory management by implementing efficient backroom organization and storage systems.
• Contributed to store-wide initiatives by providing input on backroom operations and working closely with cross-functional teams to achieve common goals.
• Assisted in employee training, focusing on safety procedures and effective backroom operations techniques.
• Maintained accurate records of incoming shipments, ensuring proper documentation and inventory control.
• Safeguarded company assets by adhering to loss prevention policies when handling high-value or sensitive products in backroom area.
• Ensured adherence to OSHA regulations pertaining to safe working conditions in backroom area, minimizing workplace injuries and accidents.
• Optimized space utilization within backroom for increased efficiency and ease of access to products.
• Streamlined product restocking processes for improved store appearance and customer satisfaction.
• Organized seasonal merchandise transitions, effectively managing flow of new products into store's inventory while phasing out older items.
• Coordinated with sales associates to ensure timely replenishment of in-demand items on sales floor.
• Reduced merchandise shrinkage through diligent monitoring of backroom security measures.
• Received incoming merchandise and stored in correct stock locations.
• Maintained orderly stockroom for ease of retrieval.
• Developed and maintained successful working relationships with colleagues.
• Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
• Adhered to safety regulations and practiced safe work habits.
• Assisted with merchandise stocking and replenishment in backroom and on sales floor.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Assigned tasks to team members to complete within designated time frames.
• Trained new team members on proper and safe use of tools and equipment.
• Enforced team adherence to safety regulations and protocols.
• Developed and implemented strategies to improve team productivity and efficiency.
• Resolved conflicts between team members and addressed complaints or grievances.
• Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day.
• Evaluated team performance and provided feedback on areas requiring improvement.
• Met or exceeded production goals and objectives by following strict procedures.
• Developed standard operating procedures for team to follow and maintained records of activities.
• Maintained clean and welcoming store environment to enhance overall shopping experience for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
• Assisted customers with locating specific items in store or suggesting alternative options based on their preferences.
• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Maintained clean sales floor and straightened and faced merchandise.
• Collaborated with team members to achieve daily sales goals and exceed performance targets.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Helped customers complete purchases, locate items, and join reward programs.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Answered questions about store policies and addressed customer concerns.
• Assisted in training of new associates to ensure they quickly became knowledgeable about products and policies.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
• Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
• Actively participated in team meetings, sharing feedback on sales trends or operational challenges faced on sales floor.
• Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
• Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.
• Greeted customers and helped with product questions, selections, and purchases.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Managed efficient cash register operations.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Monitored customers for signs of security concerns and escalated issues to management.

• Same duties as for Freedom Carpet Cleaning just changed name.
• Managed approximately 10-15 calls per day, 3-5 emails, and during most months were 6 weeks booked out in advance.
• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
• Established foundational processes for business operations.
• Managed financial operations and investments to maximize profits and minimize costs.
• Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
• Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
• Enhanced business operations by implementing efficient management strategies and streamlining processes.
• Evaluated suppliers to maintain cost controls and improve operations.
• Spearheaded community outreach programs, increasing public visibility while giving back to local organizations in need of support.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Educate, help build self esteem, enhance relationships, Party planning, Inventory

Managed approximately 2-3 parties per week. 3 -5 calls for potential parties per week.

• Fostered strong relationships with clients through consistent communication and collaboration.
• Handled confidential customer business and operational information.
• Researched latest market trends to provide current knowledge to clients.
• Collaborated with cross-functional teams at client sites to ensure holistic project success.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Planned and executed sales events in both online and in-person formats.
• Delivered valuable insights gleaned from competitive analyses conducted for each client engagement project.
• Kept consistent inventory and placed orders for new product stock.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Integrated technology and business operations to identify targeted solutions to customer issues.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Automated system e-commerce features to improve client sales.

• Greet Customers, Give tours of distillery and talk of process, Stock product and merchandise for store, Cashier, Open/Close shifts, Tidy up
• Guided groups of up to 1 to 10 people on scheduled tours.
• Built personal relationships with guests to promote positive experiences.
• Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
• Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
• Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
• Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
• Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
• Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
• Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
• Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
• Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
• Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
• Collected and deposited payments from guests.
• Supported marketing efforts by creating content for social media platforms, showcasing unique aspects of tours offered.
• Demonstrated superior professionalism while interacting with customers and vendors.

• Customized home décor and frames, made in USA with recycled wood and water based paint, help people tell their story through pictures
• Online based company that ships customizable pieces customers design in 48 hours.
• Developed strong relationships with clients, leading to increased repeat business and referrals.
• Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
• Contributed to positive work environment by supporting team members and assisting with tasks as necessary.

• Independent representative for Avon Corp., New York, USA
• Managed diverse portfolio of clients, ensuring timely delivery of products while maintaining high-quality standards.
• Improved sales performance by consistently meeting or exceeding quotas, resulting in increased revenue for business.
• Built lasting relationships with clients through consistent follow-ups and personalized communication strategies.
• Established credibility among potential customers by exhibiting professionalism and expertise in all interactions.
• Managed approximately 50-80 customers.

• Co-Owner, Administrative duties, Bookkeeper, field worker
• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
• Established foundational processes for business operations.
• Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
• Managed financial operations and investments to maximize profits and minimize costs.
• Cultivated safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
• Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
• Enhanced business operations by implementing efficient management strategies and streamlining processes.
• Evaluated suppliers to maintain cost controls and improve operations.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
• Spearheaded community outreach programs, increasing public visibility while giving back to local organizations in need of support.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed approximately 400 to 600 customer base.
• Cultivated safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.