Syndie Remy
Brooklyn,NY
Summary
Reliable worker with the ability to learn new concepts and skills quickly. Backed by a solid work history, reputation as a team player, and passion for helping others.
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures.
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Overview
16
16
years of professional experience
Work History
Casemanager
Carter Lard Consulting
05.2024 - 01.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Case manager/ Supervisor
Platinum Community Care
09.2023 - 04.2024
- Performing a variety of casework duties, including meeting with guests, and preparing, evaluations, including obtaining, analyzing, and evaluating data, and developing service plans
- Making the residents aware of the facility's rules and regulations and providing information about the services offered
- Responsible for caseload and performs record-keeping functions as required, case notes, census Statistical reports while making sure all records are maintained at a confidential level
- Refers guests to agencies and programs as necessary and establishes a rapport and professional relationship with all stakeholders
- Assists guests in establishing relationships with outside services
- Assists in arranging transportation to necessary appointments
- Prepares a facility workshop and meeting with clients relative to goals of Social Services and the needs of residents and works closely with other personnel assigned to residents
- Handles emergencies as they arise and arranges for medical services or guidance to the medical team
- Attend regular staff meetings and document progress to the supervisor.
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Facilitated professional development opportunities for staff members, fostering a culture of continuous learning and improvement within the team.
- Developed strong relationships with community partners to facilitate access to resources for clients in need.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
Lead Teacher
Brooklyn Lab Charter School
09.2022 - 08.2023
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Developed and implemented strategies to improve student learning outcomes.
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Utilized data-driven decision making processes to assess student progress, inform instruction, and monitor teaching effectiveness.
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
Customer Services/ Sales Representative
Target Company
04.2009 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Co-teacher
Ember Charter School
02.2022 - 06.2022
- Assisted in developing and implementing lesson plans to meet the needs of all students.
- Collaborated with lead teacher to create a positive learning environment for students.
- Provided support to struggling learners through differentiated instruction strategies.
- Conducted small group instruction on specific topics as needed.
- Assisted in monitoring student performance and providing feedback to teachers.
- Supported the implementation of academic interventions, such as Response to Intervention.
Lead Teacher
St. Malachy School
09.2020 - 01.2022
- Teach and create lesson plans
- Working with large groups of students to enhance the learning process
- Support teacher assistant daily in the classroom
- Prepare parent-teacher conferences, and report cards and document daily observation
- Provide one-to-one assistance to each student, Prepare weekly team meetings
- Making sure my classroom is safe and tidy, and attend all professional teacher conference
- Cleaning and sanitizing my classroom before and after dismissal
- Understanding that each student is unique and dealing with each student accordingly.
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Teacher Assistant
League Educational and Treatment Center Teacher Assistant (TA)
02.2020 - 08.2020
- Assisted teachers in preparing and organizing instructional materials, including textbooks and handouts.
- Provided guidance to students on classroom assignments and activities.
- Monitored student behavior in the classroom and intervened when necessary.
- Assisted with grading tests, papers, and other assessments.
- Attended faculty meetings to stay up-to-date on changes in school policies or curriculum.
- Supervised small groups of students during independent work time.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
Paraprofessional/ Sub Teacher
School Professionals and Charter Substitute Network
01.2016 - 01.2020
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Paraprofessional/ Sub Teacher
School Professionals and Charter Substitute Network
01.2016 - 01.2020
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Receptionist/Administration
Spring Valley
01.2014 - 12.2015
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Home Health Aide
Advantage Home Care
06.2012 - 12.2013
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
Home Health Aide
Advantage Home Care
06.2012 - 12.2013
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Home Health Aide
Advantage Home Care
06.2012 - 12.2013
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Education
Master Degree - Public Health
Touro College
06-2023
Bachelor of Science - Biology
Medgar Evers College
06-2015
Skills
- Case Management
- Problem-solving Childcare needs
- Customer service Decision-Making
- Social work-Discharge Planning-Documentation And Reporting Goal oriented
- Collaborative learning-Organizational skills-Client meetings-Problem-solving
Languages
English
Full Professional
French
Native/ Bilingual
Creole
Native/ Bilingual
Timeline
Casemanager
Carter Lard Consulting
05.2024 - 01.2025
Case manager/ Supervisor
Platinum Community Care
09.2023 - 04.2024
Lead Teacher
Brooklyn Lab Charter School
09.2022 - 08.2023
Co-teacher
Ember Charter School
02.2022 - 06.2022
Lead Teacher
St. Malachy School
09.2020 - 01.2022
Teacher Assistant
League Educational and Treatment Center Teacher Assistant (TA)
02.2020 - 08.2020
Paraprofessional/ Sub Teacher
School Professionals and Charter Substitute Network
01.2016 - 01.2020
Paraprofessional/ Sub Teacher
School Professionals and Charter Substitute Network
01.2016 - 01.2020
Receptionist/Administration
Spring Valley
01.2014 - 12.2015
Home Health Aide
Advantage Home Care
06.2012 - 12.2013
Home Health Aide
Advantage Home Care
06.2012 - 12.2013
Home Health Aide
Advantage Home Care
06.2012 - 12.2013
Customer Services/ Sales Representative
Target Company
04.2009 - 05.2023
Bachelor of Science - Biology
Medgar Evers College
Master Degree - Public Health
Touro College
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