Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Syndy Patzlaff

Vero Beach

Summary

Dynamic Bakery Department Manager with extensive experience at Publix, excelling in cake decorating and inventory management. Proven track record in enhancing customer satisfaction through exceptional service and innovative product development. Adept at mentoring staff and implementing quality control measures, ensuring a safe and efficient bakery environment. Passionate about creating custom cakes that delight clients.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Cake Decorator

Costco
Melbourne Beach
11.2021 - Current
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Frosted finished cakes evenly and smoothly using various techniques.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Stacked layers of cakes onto tiered stands without damaging them.
  • Organized supplies to ensure efficient workflow during cake decorating process.
  • Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
  • Wrapped items in plastic in preparation for display and to sell to customers.
  • Assembled, prepared, decorated, and frosted cakes for purchase.
  • Ensured all tools were sanitized prior to beginning each project.
  • Cleaned work area after completing each project for sanitation purposes.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Applied fondant to cakes with precision and accuracy.
  • Combined ingredients by hand and with electric mixing equipment.
  • Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
  • Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
  • Formulated designs based on customer specifications.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Mentored baking staff in proper techniques and bakery procedures.
  • Measured and weighed ingredients to prepare dough for recipes.
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Stocked shelves and ordered inventory when product stock became low.
  • Set ovens to appropriate temperatures to pre-heat.
  • Rolled and kneaded dough in preparation for cutting and shaping.
  • Finished baked goods with glazes, icings and other toppings.
  • Adapted measurements to meet quantity of bakery items being prepared.

Bakery Department Manager

Publix
Sebastian
01.2000 - 07.2018
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Coordinated bakery production schedule to efficiently meet customer demands and special orders.
  • Ensured adherence to health and safety regulations, maintaining a clean and safe working environment.
  • Provided guidance and support when needed during peak periods of production activity.
  • Collaborated with other departments on cross-promotional initiatives.
  • Maintained accurate records of sales data and financial transactions for the department.
  • Trained bakery staff on proper handling of food products, safety protocols, and customer service techniques.
  • Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
  • Assigned work and monitored performance of project personnel.
  • Implemented quality control standards, conducting regular product and equipment inspections to ensure compliance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed and maintained the bakery's product line, introducing new items and discontinuing underperforming ones.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Monitored inventory levels of ingredients, equipment, and supplies to maintain adequate stock while minimizing waste.
  • Utilized bakery management software for sales tracking, inventory management, and staff scheduling.
  • Supervised daily production activities including baking, icing, decorating cakes, cookies.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Delegated work to staff, setting priorities and goals.
  • Inspected equipment regularly to ensure safe operation and compliance with applicable laws.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed payroll functions such as calculating hours worked by staff members each week.
  • Recruited and trained new employees to meet job requirements.

Education

High School Diploma -

Atlantic Community
Boynton Beach, FL
05-1992

Skills

  • Cake decorating
  • Fondant application
  • Ingredient measurement
  • Inventory management
  • Customer service
  • Baking techniques
  • Quality control
  • Sanitation practices
  • Team leadership
  • Supply coordination
  • Production scheduling
  • Mentoring staff
  • Conflict resolution
  • Workflow organization
  • Batch management
  • Sales techniques
  • Custom cake consultations
  • Administration and management
  • Team building

Affiliations

  • Gardening team mom for cheer team band mom

Accomplishments

sit completion service awards for exceptional customer service. sales awards.

Certification

  • Sit completed certification safe serve food safety certification manager in charge of operations certification. leadership certification.

References

References available upon request.

Timeline

Cake Decorator

Costco
11.2021 - Current

Bakery Department Manager

Publix
01.2000 - 07.2018

High School Diploma -

Atlantic Community

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Syndy Patzlaff