Synethia Holmes
Customer Service Representative
North Augusta,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Surgery Scheduler
University Vascular Surgery
Augusta, GA
08.2021 - 05.2022
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Coordinated with facilities to set up surgeries for 3 Vascular Surgeon.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
Unit Clerk
Augusta University Hospital
Augusta, GA
03.2019 - 10.2021
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared meeting rooms and materials and recorded important information.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Answered multi-line telephone system, provided information and directed calls.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Provided clerical support, addressing routine and special requirements.
- Prepared admissions charts and scanned records.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Interacted with customers by phone, email or in-person to provide information.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Front Desk Receptionist
University Vascular Surgery
Augusta, GA
11.2011 - 03.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Coordinated pick-up and delivery of express mail services.
- Monitored office supplies by checking inventory and placing orders.
- Entered and updated sensitive customer information during check-ins and room changes.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Trained new team members on company procedures, customer service and issue resolution.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Used internal software to process reservations, check-ins and check-outs.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Medical Transporter
University Hospital - University Health System
Augusta, GA
03.2006 - 11.2011
- Provided transportation services for patients in hospital environment using appropriate equipment.
- Cleaned, sanitized and moved hospital equipment.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Responded to emergency situations to help with lifting and transporting patients.
- Warmly greeted patients and visitors and made each feel welcome.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintained energy and enthusiasm in fast-paced environment.
Provider Customer Service Representative
Tri Development Center
Aiken, SC
11.1998 - 03.2006
- Prepared, calibrated and monitored production levels to achieve targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Education
High School Diploma -
George P Butler
Augusta, GA 08.1986 - 05.1990
Skills
Multi-line phone talent
Timeline
Surgery Scheduler
University Vascular Surgery
08.2021 - 05.2022
Unit Clerk
Augusta University Hospital
03.2019 - 10.2021
Front Desk Receptionist
University Vascular Surgery
11.2011 - 03.2021
Medical Transporter
University Hospital - University Health System
03.2006 - 11.2011
Provider Customer Service Representative
Tri Development Center
11.1998 - 03.2006
High School Diploma -
George P Butler
08.1986 - 05.1990
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