Synethia Pittman
Waldorf,MD
Summary
Dynamic Patient Services Coordinator with a proven track record at Children’s National, excelling in patient registration and insurance verification. Recognized for enhancing customer satisfaction through exceptional service and strong organizational skills, effectively reducing wait times and streamlining appointment scheduling. Committed to maintaining patient confidentiality while fostering a welcoming environment.
Professional healthcare coordinator prepared for this role. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
Children’s National
03.2022 - Current
- Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
- Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
Treatment Plan Coordinator
Essence Dental Care
04.2019 - 03.2022
- Upheld confidentiality standards by diligently adhering to HIPAA regulations and maintaining the privacy of patient information.
- Assisted in developing marketing strategies to attract new patients, expanding the practice''s client base.
- Delivered excellent patient experiences and direct care.
- Reduced wait times for patients by effectively managing schedules and optimizing appointment allocation.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Front Desk Receptionist
Marriott
06.2017 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Hospitality Management
Suitland High School
District Heights06-2016
Skills
- Patient confidentiality
- Patient registration
- Strong organization
- Appointment scheduling
- Insurance verification
- Problem-solving
- Customer service
- Phone and email etiquette
- Call screening
- Registration and admissions
Timeline
Patient Services Coordinator
Children’s National
03.2022 - Current
Treatment Plan Coordinator
Essence Dental Care
04.2019 - 03.2022
Front Desk Receptionist
Marriott
06.2017 - 04.2019
Hospitality Management
Suitland High School
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