SYNETRIA LEWIS
Savannah,GA
Summary
Diligent Customer Service Specialist that brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
8
8
years of professional experience
Work History
Caregiver
Mary Home Health Care
11.2020 - Current
- Assist with activities of daily living, including bathing, dressing, grooming, and toileting
- Provide support with mobility and transfers
- Monitor and record vital signs
- Administer medications as prescribed and ensure compliance
- Offer companionship and emotional support
- Engage in conversation and recreational activities
- Plan and prepare nutritious meals based on dietary needs
- Assist with feeding if necessary
- Perform light housekeeping tasks, such as cleaning and laundry
- Ensure a safe and tidy environment
- Assist with running errands
- Communicate effectively with the clients, their families, and healthcare professionals
- Provide updates on the clients condition and well-being
- Maintain accurate and up to ate records of care provided
- Report any changes in the client’s health and behavior.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Customer Service Specialist
The Reserve Network
04.2019 - 11.2021
- Assisted over 40 clients daily with their needs and concerns via phone, email, web chat, and fax
- Coordinated internally with operations and logistics to maintain knowledge of new company products
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to department supervisor
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Specialist
Adecco
01.2020 - 10.2020
- Maintained a customer resolution rate of 95% over tenure with the company.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Participated in ongoing proprietary product trainings and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service.
- Executed on-time and under budget project management to resolve complex issues.
- Led team engagement to assist cross-functional departments and achieve goals.
Customer Service Team Lead
OnBrand24
06.2016 - 03.2019
- Set attainable daily, weekly and monthly goals and game plans for the grievance department
- Cross-trained new team members, resulting in 17% increase in customer satisfaction ratings from the time I was hired
- Engaged with customers through live chat, email, and phone with the goal of establishing a relationship and ensuring customers feel satisfied with the service they received before ending the interaction.
- Successfully multitasked while navigating various functions of the company's service management system
- Volunteered to handle complaints and issues for manager during busy time periods.
Education
GED -
Savannah Technical College
Savannah, GA06.2013
Skills
- Issue and Complaint Resolution
- Call Documentation
- CRM Software
- 55 wpm Typing Speed
- Customer service
- Microsoft Office
- Microsoft Teams
- Excel Spreadsheet
- Google Suite
- Problem Resolution
- Call Center Environments
- Project Management
- Working efficiently within a remote setting
- Progress Documentation
- Mobility Assistance
- Care Plan Adherence
Timeline
Caregiver
Mary Home Health Care
11.2020 - Current
Customer Service Specialist
Adecco
01.2020 - 10.2020
Customer Service Specialist
The Reserve Network
04.2019 - 11.2021
Customer Service Team Lead
OnBrand24
06.2016 - 03.2019
GED -
Savannah Technical College
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