Synetria Lewis
Savannah,GA
Summary
Experienced and results-driven Customer Service Specialist with over 3 years of remote support experience. Excels in providing exceptional customer care, resolving issues, and troubleshooting technical problems. Demonstrated ability to handle a high volume of inquiries through phone, email, and live chat while consistently ensuring high customer satisfaction rates. Passionate about delivering above-and-beyond service, with a proven track record of efficiently resolving problems. Looking forward to leveraging expertise in a fast-paced, customer-obsessed environment like Mudflap.
Overview
8
8
years of professional experience
Work History
Front Desk Associate /Elderly Caregiver
Home Health Care
11.2021 - Current
- Greet and assist 50+ residents and visitors daily, managing incoming calls, scheduling, and resolving concerns within 24 hours.
- Develop expert understanding of internal tools to coordinate communication and appointments, resulting in a 98% customer satisfaction rate.
- Work cross-functionally to streamline communication between residents, staff, and healthcare providers.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Customer Service Specialist (Contract)
Adecco
01.2020 - 11.2021
- Managed 150+ customer inquiries daily across phone, email, and chat, achieving a 98% first-contact resolution rate.
- Resolved billing issues, navigated complex account questions, and provided tech troubleshooting using CRM tools like Zendesk.
- Spearheaded process improvement initiatives, collaborating with cross-functional teams to enhance customer support efficiency.
Customer Service Specialist
The Reserve Network
06.2019 - 07.2020
- Delivered top-tier customer support, earning a 4.8/5 rating by handling inbound and outbound communication through various channels.
- Managed shipping manifests and processed documentation using AS400, improving operational workflows and reducing errors.
Customer Service Team Lead
OnBrand24
06.2016 - 03.2019
- Led team providing customer support across multiple platforms, improving customer satisfaction by 17% through training and process improvement.
- Set and achieved team goals, contributing to company’s customer-first culture by delivering exceptional service and maintaining high-quality standards.
- Trained new hires on products, services, and best practices, reducing process gaps.
Education
GED -
Savannah Technical College
Savannah, GA06.2013
Skills
- Issue and Complaint Resolution
- CRM Software (Zendesk, AS400)
- Multitasking and High Sense of Urgency
- Verbal and Written Communication
- Call Documentation and Reporting
- Customer Service and Satisfaction
- Microsoft Office, Teams, Excel, Google Suite
- Project Management and Process Improvement
- Technical Troubleshooting
- Remote Work Efficiency
- Cross-functional Collaboration
- Problem-Solving and Creative Solutions
Timeline
Front Desk Associate /Elderly Caregiver
Home Health Care
11.2021 - Current
Customer Service Specialist (Contract)
Adecco
01.2020 - 11.2021
Customer Service Specialist
The Reserve Network
06.2019 - 07.2020
Customer Service Team Lead
OnBrand24
06.2016 - 03.2019
GED -
Savannah Technical College
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