Synia Hawkins
Whitsett,NC
Summary
Dedicated employee with experience in enhancing service flow and guest satisfaction. Skilled in effective communication, active listening, and problem-solving, contributing to a harmonious environment and successful team collaboration.
Overview
3
3
years of professional experience
Work History
Host
Longhorn Steakhouse
Greensboro, NC
02.2024 - Current
- Greeted and seated guests promptly to enhance service flow and guest satisfaction.
- Communicated guest needs to servers, facilitating timely service and improving guest experiences.
- Resolved guest inquiries and concerns efficiently, contributing to a welcoming atmosphere.
- Maintained cleanliness and organization of waiting area for a welcoming environment.
- Mediated disputes between customers to maintain a harmonious environment.
Cashier
Pilot
Haw River, North Carolina
06.2024 - 10.2025
- Processed customer transactions accurately and efficiently at busy retail location.
- Collected payments and provided accurate change.
- Assisted customers with product inquiries and recommendations to enhance their experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated with team members to manage inventory levels and restock shelves promptly.
- Monitored equipment functionality to ensure smooth operation during peak periods.
Education
Bachelor of Science - Social Work
Bennett College
Greensboro, NC05-2027
Skills
- Conflict resolution
- Customer service
- Team collaboration
- Effective communication
- Inventory management
- Problem solving
- Active listening
- Telephone reception
- Hospitality and accommodation
- Guest relations
Timeline
Cashier
Pilot
06.2024 - 10.2025
Host
Longhorn Steakhouse
02.2024 - Current
Bachelor of Science - Social Work
Bennett College