Summary
Overview
Work History
Education
Skills
Timeline
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Syniah George

Summary

Proven leader with a track record of enhancing customer satisfaction and driving sales at Footlocker Retail. Skilled in staff training and development, and adept at fostering customer relations. Achieved significant improvements in operational performance and team motivation, demonstrating exceptional project management abilities and marketing knowledge. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Footlocker Retail
01.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Developed strategy to increase sales and drive profits.

Educator

Lululemon Athletica
04.2023 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Fulfillment Associate

Macy's Department Store
09.2019 - 01.2020
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Managed timely and effective replacement of damaged or missing products.
  • Selected and filled orders from stock to fulfill customer requirements.

Administrative Assistant

Kaiser Permanent's
06.2019 - 08.2019
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Associate of Arts - Communication Studies

Merritt College
Oakland, CA
05.2024

High School Diploma -

Bayhill High School
Berkeley, CA
06.2019

Skills

  • Product and service knowledge
  • Staff Training and Development
  • Marketing knowledge
  • Recruiting and interviewing
  • Sales Strategies
  • Customer Relations
  • Money Handling
  • Team motivation
  • Sales Reporting
  • Project management abilities

Timeline

Educator

Lululemon Athletica
04.2023 - 07.2023

Assistant Manager

Footlocker Retail
01.2020 - Current

Fulfillment Associate

Macy's Department Store
09.2019 - 01.2020

Administrative Assistant

Kaiser Permanent's
06.2019 - 08.2019

Associate of Arts - Communication Studies

Merritt College

High School Diploma -

Bayhill High School

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Syniah George