Summary
Overview
Work History
Education
Skills
Timeline
Teacher

Synobia Jordan

West Orange,NJ

Summary

Talented Leader and Attentive Child Development Specialist offering over 6 years of proven leadership, problem-solving and team building abilities. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Service-oriented with good multitasking, safety management and decision-making skills, with a background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children.

Overview

19
19
years of professional experience

Work History

Receptionist

Moreiness & Goldman PC
Westfield, NJ
01.2021 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone or postal mail.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to services offered.

Owner Sole Proprietor

G.O.A.L.S. 4 Kids
West Orange, NJ
06.2009 - 09.2020
  • Monitored children's play activities to verify safety
  • Provided developmentally appropriate activities for children
  • Developed games and activities using arts and crafts to support learning and verbal skills
  • Identified warning signs of emotional and developmental problems in children
  • Organized activities that enhanced children's physical, emotional and social well-being
  • Supervised children engaged in physical activity, learning and social skills with peers
  • Helped children complete homework assignments and school projects
  • Assisted with light housekeeping duties as well as running errands
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.

Military Child Care Provider

Nannies Plus
Charlotte, NC
03.2017 - 01.2020
  • Planned and guided age-appropriate tasks like reading and crafts.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Offered top-notch care to 15+ children at once, ranging in age from infant to 13 in nurturing and age-appropriate way.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Consulted with families to discuss activities and behaviors of each child.
  • Developed lessons and activities to promote children's physical and emotional development.

Assistant Manager/Kitchen Manager

IHOP
Irvington-Bloomfield, New Jersey
09.2012 - 02.2017
  • Partnered successfully with Management to produce Excellent Customer Service
  • Strengthened company's business by leading implementation of Excellent Customer Service and Team member training
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Increased profits 10% Monthly
  • Dealt with team member issue accordingly
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Politely assisted customers in person and via telephone
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Motivated staff to perform at peak efficiency and quality
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies

Education

Psychology

Rutgers University
Newark, NJ
05.2023

Associate of Arts - Social Science

Essex County College
Newark, NJ
2013

Skills

  • Attention to detail
  • Administration and Reporting
  • Time management
  • Extremely organized
  • Customers Service Professional
  • Executive presentation development
  • Effective communication
  • Interpersonal and written communication
  • Self-motivated
  • Child Supervision
  • Observing and Monitoring Behavior
  • Special Needs Care
  • Child Safety and Security
  • Child Psychology
  • Strong Work Ethic and Dependable
  • Mentoring Youth

Timeline

Receptionist

Moreiness & Goldman PC
01.2021 - 08.2021

Military Child Care Provider

Nannies Plus
03.2017 - 01.2020

Assistant Manager/Kitchen Manager

IHOP
09.2012 - 02.2017

Owner Sole Proprietor

G.O.A.L.S. 4 Kids
06.2009 - 09.2020

Psychology

Rutgers University

Associate of Arts - Social Science

Essex County College
Synobia Jordan