Synovea Osborne
Tempe,AZ
Summary
Having a solid background in the hospitality industry, I possess extensive knowledge and experience that have greatly influenced my professional development. Throughout my career, I consistently achieved impressive milestones, setting high standards and goals for my colleagues. Notably, I consistently exceeded guest expectations by creating a positive and inviting atmosphere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Maitre’ d
Three Thirty Three Restaurant Group
Tempe, AZ
12.2024 - Current
- Train and guide host staff to enhance guest interaction and reservation handling
- Collaborate with kitchen for accurate wait times, improving guest satisfaction
- Resolve guest issues efficiently, maintaining high satisfaction levels
- Develop seating strategies for optimal table turnover and reduced wait times
- Coordinate special event decor to create a welcoming dining atmosphere
- Implement creative solutions for special event decor, elevating the dining ambiance and contributing to memorable guest experiences
- Mentor and develop host staff, equipping them with skills to excel in guest relations and efficiently manage reservations
Hostess
King's Fish House
Tempe, AZ
04.2024 - Current
- Welcome guests, manage waitlists, ensure smooth restaurant operations
- Coordinate with team, optimize reservations for efficiency
- Maintain cleanliness, communicate health and safety standards
- Confirm reservations, enhance guest experience, ensure policy adherence
- Meticulously maintain dining room cleanliness and presentation, ensuring adherence to local health and safety codes, with emphasis on fire safety and capacity regulations
- Coordinate effectively with floor leadership and management to enhance server efficiency, facilitating smooth operations and exceptional guest service
Hostess / Wine Attendant
Cooper's Hawk Winery & Restaurants
Oak Lawn, IL
03.2020 - 05.2024
- Welcome guests, manage seating for smooth service, enhance satisfaction
- Collaborate with kitchen to reduce wait times, improve guest experience
- Oversee dining area, balance server workload for efficient operations
- Use wine expertise to increase beverage sales, enrich dining experience
- Analysed dining room dynamics, assessing server loads and cooking times to provide accurate wait estimates, optimising guest flow and minimising dissatisfaction
- Leveraged comprehensive wine knowledge to boost beverage sales, contributing to revenue growth while enhancing the dining experience for patrons
Receptionist
Empire Beauty School
Phoenix, AZ
06.2018 - 05.2020
- Welcomed visitors and managed communication systems, ensuring efficient operations
- Streamlined front desk operations, enhancing visitor experience and office efficiency
- Managed diverse administrative tasks, fostering a welcoming environment
- Optimised communication systems, ensuring swift query resolution and message delivery
- Implemented efficient mail and inventory management processes
- Maintained meticulous records of office expenses and inventory
- Ensured compliance with safety standards, contributing to a secure work environment
- Provided crucial administrative support, handling travel arrangements and document management
- Assisted in maintaining a professional office atmosphere
- Managed front desk operations, enhancing visitor experience and office efficiency
- Streamlined communication systems for swift query resolution and message delivery
Education
Certificate - undefined
Empire Beauty School
Phoenix, AZ03.2018
High School Diploma - undefined
New School for the Arts and Academics
Tempe, AZ04.2016
Skills
- Customer support
- Cosmetology
- Makeup Application
- Sewing
- Adobe Creative Suite
- Web Design
- Retail Sales
- Hair styling
- Marketing
- Typing
- Scheduling
- Conflict Management
- Multitasking
- Digital Marketing
- Food Safety
- Management
- Events Management
- WordPress
- Serving Experience
- Restaurant Experience
- Sales
- Prioritization
- Social media management
- Photography
- Merchandising
- OpenTable
- Food handling
- Human Resources
- Cash Handling
- Employee Orientation
- Customer service
- Paylocity
- Salesforce
- QuickBooks
- Payroll
- Graphic Design
- Upselling
- Front Desk
- Interviewing
- Time Management
- Office Management
- Event Planning
Certification
- Food Handler Certification
- ServSafe
Languages
English
Timeline
Maitre’ d
Three Thirty Three Restaurant Group
12.2024 - Current
Hostess
King's Fish House
04.2024 - Current
Hostess / Wine Attendant
Cooper's Hawk Winery & Restaurants
03.2020 - 05.2024
Receptionist
Empire Beauty School
06.2018 - 05.2020
Certificate - undefined
Empire Beauty School
High School Diploma - undefined
New School for the Arts and Academics