Synquisity McGirt
Salisbury,NC
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Nike
02.2019 - 06.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer feedback to improve service quality and enhance user experience.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Elevated customer support experience by adopting customer-first approach in all interactions.
Customer Service Representative
Verizon
07.2013 - 01.2019
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline processes and improve service delivery.
- Trained new hires on company policies and software systems, ensuring consistency in service quality.
- Analyzed customer feedback to identify areas for service improvement and implemented solutions.
- Managed high-volume calls while maintaining professionalism and accuracy in information relay.
Access Specialist
ACS
02.2008 - 06.2013
- Resolved customer inquiries efficiently, ensuring high satisfaction rates through effective communication.
- Managed escalated calls, providing tailored solutions to complex issues while maintaining professionalism.
- Trained new staff on call handling procedures and customer service best practices to ensure consistent quality.
- Documented customer interactions accurately in CRM systems for streamlined follow-up and analysis.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
Northern High `
Durham, NC06-2011
Skills
- Problem-solving
- Complaint handling
- Call management
- Incoming call management
- Call center operations
- Tracking and documentation
- Friendly and patient
- Highly professional
- Organizational skills
- Support services
- Customer service expert
- Customer communication and empathy
- Collaborative team player
- Teamwork and collaboration
- Customer service
- Decision-making
- Multitasking and organization
- Time management
- Payment processing
- Call center experience
Timeline
Customer Support Specialist
Nike
02.2019 - 06.2023
Customer Service Representative
Verizon
07.2013 - 01.2019
Access Specialist
ACS
02.2008 - 06.2013
High School Diploma -
Northern High `