Summary
Overview
Work History
Education
Skills
Timeline
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Synthia Bell

Memphis,TN

Summary

Professional with strong track record in guiding individuals towards successful career paths. Expertise in career counseling, resume development, and interview preparation. Known for collaborative approach, adaptability, and achieving measurable results. Strong communication, problem-solving, and relationship-building skills valued by employers.

Overview

20
20
years of professional experience

Work History

Career Advisor

Career Team
10.2024 - Current
  • Conduct client intake and determine eligibility for employment programs
  • Provide one-on-one career guidance and occupational goal planning
  • Maintain accurate and updated case files for 90+clients and enter client data into tracking systems
  • Collaborate with community partners to coordinate client support services
  • Provide ongoing follow-up support after job placement to ensure client satisfaction and long-term success in their chosen field of work.
  • Assist clients in crafting targeted resumes and cover letters that effectively communicated their value to potential employers.
  • Partner with educational institutions offering programs related to professional development activities designed to enhance employability skills.
  • Attend job fairs and visited classrooms to provide wide range of information to prospective job seekers.

Talent Development Specialist

Equus Workforce Solutions
02.2022 - 09.2024
  • Delivered prompt and accurate customer support via phone, email, and chat
  • Provided support and resources for clients on the road to self sufficiency
  • Documented client interactions and tracked 90+ active files.
  • Conducted root cause analysis and Provided resolution tracking as required.
  • Used feedback to improve processes and contribute to service enhancements
  • Provided coaching and mentoring support to Clients seeking personal and professional growth opportunities .
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Customer Support Case Manager

CareerSource Northeast Florida
01.2012 - 02.2022
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Education

High School Diploma -

Penn Foster High School
Jacksonville, FL
01.2018

Skills

  • Case Management
  • Career counseling
  • Customer Service
  • Client Intake & Eligibility
  • CRM Systems
  • Workforce readiness
  • Verbal and written communication
  • Conflict Resolution
  • Career assessment
  • Client advocacy
  • Multicultural competence
  • Team building

Timeline

Career Advisor

Career Team
10.2024 - Current

Talent Development Specialist

Equus Workforce Solutions
02.2022 - 09.2024

Customer Support Case Manager

CareerSource Northeast Florida
01.2012 - 02.2022

High School Diploma -

Penn Foster High School

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