Synthia Forward
Joplin,MO
Summary
Dynamic Medical Records Supervisor with a proven track record at North Country Health Care, excelling in healthcare compliance and team leadership. Enhanced departmental efficiency through innovative training programs and streamlined processes, significantly reducing record-keeping errors. Skilled in electronic health records management and fostering collaboration among interdisciplinary teams to improve patient care outcomes.
Overview
17
17
years of professional experience
Work History
Medical Records Supervisor
North Country Health Care
10.2023 - Current
- Supervised daily operations of the Medical Records Department, ensuring adherence to regulatory standards and best practices.
- Monitored performance metrics to identify trends and develop strategies for continuous improvement.
- Contributed to quality improvement initiatives by identifying areas for streamlining processes within the Medical Records Department.
- Led process improvement initiatives, identifying areas in need of optimization and implementing changes to enhance departmental efficiency.
- Managed a team of 6 medical records clerks, providing guidance, support, and mentorship to ensure high-quality work output.
Medical Records Technician
North Country Health Care
08.2015 - 10.2023
- Managed patient record databases by ensuring accurate data entry and regular maintenance of information systems.
- Participated in team meetings to discuss workflow improvements and address challenges in medical records processing.
- Executed daily operations of medical records department, ensuring compliance with health regulations and standards.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Identified new methods to optimize medical records management.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
Patient Relations Representative
North Country HealthCare
05.2009 - 08.2015
- Facilitated patient onboarding by providing clear information on services and resources available.
- Streamlined appointment scheduling processes, reducing wait times and improving patient flow.
- Supported crisis management efforts by providing empathetic communication during high-stress situations.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Provided exceptional customer service while fielding incoming phone calls, addressing patient inquiries, and resolving concerns in a professional manner.
- Managed patient inquiries, scheduling appointments, and maintaining accurate records with attention to detail.
- Supported efficient workflow within the organization by maintaining up-to-date knowledge of departmental policies, procedures, and regulatory requirements.
- Demonstrated commitment to cultural competency by working effectively with diverse populations while respecting individual differences among patients served.
- Ensured timely access to services by efficiently managing appointment schedules and coordinating necessary resources.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, preserving trust between patients and providers.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
Education
No Degree - Elementary Education
Northern Arizona University
Flagstaff, AZNo Degree - Associate of Arts
Northland Pioneer College
Holbrook, AZHigh School Diploma -
Holbrook High School
Holbrook, AZ05-2003
Skills
- Multitasking proficiency
- Critical thinking
- Team leadership
- Written and verbal communication
- Time management capabilities
- Staff training and development
- Healthcare compliance
- Microsoft Office Suite
- Electronic health records management
- Patient records handling
Timeline
Medical Records Supervisor
North Country Health Care
10.2023 - Current
Medical Records Technician
North Country Health Care
08.2015 - 10.2023
Patient Relations Representative
North Country HealthCare
05.2009 - 08.2015
No Degree - Elementary Education
Northern Arizona University
No Degree - Associate of Arts
Northland Pioneer College
High School Diploma -
Holbrook High School