Synthia Morales-Treviño
Dallas
Summary
Challenging position with a progressive company allowing opportunity for growth and advancement.
Overview
26
26
years of professional experience
Work History
Homemaker
Dallas
07.2001 - Current
- Managed household operations and finances.
- Financial activities includes budgeting, forecasting, cash management, and guaranteed bills were paid in a timely manner.
- Scheduling and coordination of household activities.
- Ensure that the home is maintained and in good balance.
Universal Agent – Seasonal
OMAHA STEAKS
Dallas
11.2024 - 01.2025
- Received incoming calls for customer orders ranging from 2-5 orders per call.
- Input new customer billing and shipping information.
- Assist customers with selecting popular items with deep knowledge base of product and assistance from omaha intranet.
- Use GUI to assist customers in locating, canceling, or tracking an order.
- Process incoming customer claims.
- Take detailed customer notes for future use.
- E-mail trained to solve issues or place orders.
Universal Agent – Seasonal
OMAHA STEAKS
Dallas
10.2023 - 01.2024
- Received incoming calls for customer orders ranging from 2-5 orders per call.
- Input new customer billing and shipping information.
- Assist customers with selecting popular items with deep knowledge base of product and assistance from omaha intranet.
- Use GUI to assist customers in locating, canceling, or tracking an order.
- Process incoming customer claims.
- Take detailed customer notes for future use.
- E-mail trained to solve issues or place orders.
Universal Agent – Seasonal
OMAHA STEAKS
Dallas
09.2022 - 01.2023
- Received incoming calls for customer orders ranging from 2-5 orders per call.
- Input new customer billing and shipping information.
- Assist customers with selecting popular items with deep knowledge base of product and assistance from omaha intranet.
- Use GUI to assist customers in locating, canceling, or tracking an order.
- Process incoming customer claims.
- Take detailed customer notes for future use.
Universal Agent
ADT SOLAR
Dallas
04.2022 - 06.2022
- Received incoming and outbound calls from customers ranging in 300 - 800+ calls.
- Outbound calls made were to potential customers for Solar panels.
- Using Google Maps Pro and ADT system for a match with the product.
- Directed calls to the correct department and rescheduled appointments.
Universal Agent – Seasonal
OMAHA STEAKS
Dallas
10.2021 - 01.2022
- Received incoming calls for customer orders ranging from 2-5 orders per call.
- Input new customer billing and shipping information.
- Assist customers with selecting popular items with deep knowledge base of product and assistance from omaha intranet.
- Use GUI to assist customers in locating, canceling, or tracking an order.
- Process incoming customer claims.
- Take detailed customer notes for future use.
administrative assistant/office manager
hockaday school
dallas
10.2001 - 07.2001
- Assistant to the Head of Middle School and the Assistant Head of Middle School.
- Maintained the office to run smoothly on a day-to-day basis.
- Provided professional care to 306 students, their parents and 35 faculty members.
- Maintained student files, which included their transcripts and grades.
- Answered all incoming calls, providing professional help and direction.
- Organized 8th grade graduation i.e. diplomas, engraving of cups, certificates of awards and the program of events.
- Maintained an appointment book for the Head, the budget and other tasks requested by the Head to complete in a timely manner.
administrative assistant
aon consulting
dallas
02.1999 - 11.2000
- Assistant to the vice president, Assistant Vice President, and four Account Executives.
- Performed administrative duties including all general office duties; opening and sorting mail, logging and delivering faxes, archival duties, maintaining inventory of office supplies, answering and directing incoming calls, keeping a calendar of events, maintaining client files, making travel arrangements, inputting time and expense for four account executives, organizing events.
Education
Attended College -
El Centro College
01.1992
Attended College -
Richland College
01.1990
High School Diploma -
John A. Matzner
06.1988
Skills
- Customer Service
- Mail Bookkeeping
- Microsoft Publisher
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Universal Agent – Seasonal
OMAHA STEAKS
11.2024 - 01.2025
Universal Agent – Seasonal
OMAHA STEAKS
10.2023 - 01.2024
Universal Agent – Seasonal
OMAHA STEAKS
09.2022 - 01.2023
Universal Agent
ADT SOLAR
04.2022 - 06.2022
Universal Agent – Seasonal
OMAHA STEAKS
10.2021 - 01.2022
administrative assistant/office manager
hockaday school
10.2001 - 07.2001
Homemaker
07.2001 - Current
administrative assistant
aon consulting
02.1999 - 11.2000
Attended College -
El Centro College
Attended College -
Richland College
High School Diploma -
John A. Matzner
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