Synthia Payan
Pomona,CA
Summary
Transportation Manager with 26.5 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of Team building, Operations Management, Safety and Compliance, KETER and OSHA audit ready and DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees. Resourceful Warehouse Manager with 26.5 years of experience directing Hub warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Transportation Manager
MSI International Surfaces
05.2023 - Current
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Organized records of vehicles, schedules and completed orders.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Oversaw team drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed established business practices and improved processes to reduce expenses.
Transportation Manager
UPS
08.1996 - 01.2023
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Developed and maintained knowledgeable and productive team of employees.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Organized records of vehicles, schedules and completed orders.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Integrated warehouse operations with existing and new business processes.
- Promoted brand at industry events and through ongoing networking efforts.
- Oversaw team of 500+ drivers by reviewing performance to promote timely and efficient deliveries and operations.
Front Desk Receptionist Hospital
Queen Of The Valley Hospital
01.1996 - 10.1999
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Patient Transporter
Queen Of The Valley Hospital
01.1994 - 12.1996
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Maintained confidentiality of patient data and condition to safeguard health information.
Education
Bachelor of Science - Liberal Arts And General Studies
Thomas Edison State University
Trenton, NJ12.2020
Skills
- Project Requirements
- Shipment Coordination
- Strategic Partnership
- Resolving Shipping and Delivery Problems
- Safety Management
- Complex Negotiations
- Schedule Control
- Safety Regulations Implementation
- Staff Recruitment
- Manage Storage Operations
- Performance Maximization
- Daily Operations Management
- Distribution and Warehousing
Accomplishments
- Supervised team of 60+ staff members plus 500+ employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15 in the development of DDST (Driver Driven Safety Team).
- Collaborated with team of 20+ in the development of yard safety and inventory accurate initiatives.
- Documented and resolved daily, weekly and monthly employee concerns which led to productive sorts and driver performance.
Certification
- Driver On-road Safety Training - 12 years
- Licensed On-road Feeder Trainer CDL class A - 10 years.
- Methods Master, UPS -12 years
- DMP (Damaged Material Processing, UPS - 5 years
- CM - Certified Manager Certification
- Hub Employee Methods Safety Training - 5 years.
- First Aid/CPR Certified
Other information.
I have been married to my husband for 10years, I am an avid golfer, love hiking and being outdoors. I am actively involved in volunteer work with Pomona Purpose Church Homeless ministry, United Way donator of 26+ years. Over 100+ hours yearly with United Way and personal volunteering and coordinating activities. In 2018 I started a WIOBRG Women In Operations Business Resource Group. In this BRG I held many events of 200+ employees and associates that participated in networking, profile and skills training, speaking and activity events that trained and developed employees for the next level of management and to improve their personal business goals, as well as managing their area of responsibilities in their current positions.
Languages
Spanish
Native or Bilingual
Timeline
Transportation Manager
MSI International Surfaces
05.2023 - Current
Transportation Manager
UPS
08.1996 - 01.2023
Front Desk Receptionist Hospital
Queen Of The Valley Hospital
01.1996 - 10.1999
Patient Transporter
Queen Of The Valley Hospital
01.1994 - 12.1996
Bachelor of Science - Liberal Arts And General Studies
Thomas Edison State University
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