Synthia Payan
Pomona,CA
Summary
Seasoned Dispatch Operations Manager with proven capabilities in coordinating and directing operations to optimize productivity. Skilled at implementing strategic plans, managing teams, and maintaining effective communication channels. Have demonstrated success in enhancing operational efficiency while ensuring customer satisfaction. Strong leadership skills coupled with an ability to manage high-stress situations effectively. Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Transportation/Dispatch Operations Manager
MSI
Orange, CA
05.2023 - 02.2024
- Coordinated daily dispatching activities to ensure optimal utilization of resources.
- Scheduled, monitored and tracked shipments to guarantee timely delivery.
- Worked with loading and offloading teams to ensure accuracy of loading scheduled stops by customer scheduled delivery time, as well as ensured the safety of the cargo loaded per DOT standards, per vehicle weight capacity by full load and axel, to ensure DOT compliance and avoid citations. Progressed stopped on delivery and fines.
- Trained supervisors and dispatchers on validating the accuracy of the product through the quality control process to ensure correct product delivery.
- Trained supervisors on managing the delivery of products by scheduled needs of the customers, as well as route efficiencies by time of delivery, route farthest point to warehouse to ensure driver maintains Hours of Service to ensure DOT compliance.
- Trained supervisors on the different needs of ordering heavy-duty items, such as heavy materials including granite, marble, paver crates, stones, columns, and other items needing handling for safety aspects and delivery needs. This included anticipating driver safety items for strapping cargo and maintaining DOT compliance.
- Developed and implemented policies and procedures for efficient dispatch operations.
- Ensured compliance with applicable government regulations regarding transportation of goods.
- Analyzed customer requirements in order to determine the most suitable transport mode or combination of modes.
- Maintained accurate records of all dispatched loads including freight bills, invoices.
- Managed relationships with external vendors such as trucking companies, warehouses.
- Provided guidance and direction to staff members on a variety of issues related to dispatch operations.
- Monitored driver performance and safety standards while ensuring adherence to company policies.
- Resolved any customer complaints or disputes in a timely manner while maintaining high levels of customer satisfaction.
- Conducted regular reviews of operational processes in order to identify areas for improvement.
- Developed strategies for improving efficiency through better coordination between departments.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
Transportation Operations Manager
UPS
Ontario, CA
08.1996 - 01.2023
- Developed and implemented policies and procedures for efficient transportation operations.
- Analyzed customer service requirements to ensure timely delivery of goods.
- Supervised staff in the loading, unloading, and staging of freight shipments.
- Monitored daily operations to ensure compliance with safety regulations.
- Trained personnel on proper handling techniques for hazardous materials.
- Conducted regular inspections of vehicles for maintenance needs or damages.
- Resolved customer complaints regarding shipment delays or damaged goods promptly.
- Managed fleet operations including vehicle selection, maintenance scheduling, and fuel management.
- Created reports detailing performance metrics such as cost savings initiatives and efficiency improvements.
- Implemented new technologies such as GPS tracking systems to improve operational visibility.
- Ensured compliance with federal, state, and local laws governing transportation operations.
- Analyzed data from various sources such as financial statements and market trends to forecast future demand.
- Identified areas where additional resources were needed to meet customer demands efficiently.
- Reviewed current policies and procedures periodically to identify potential process improvements.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Managed day-to-day shipping and receiving, typically overseeing more than 1.5m packages in 24-hour period.
- Created and enforced policies and procedures for entire logistics team.
- Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
Education
Bachelor of Science - Business Administration And Management
Thomas Edison State University
Trenton, NJ01-2020
Skills
- Scheduling Coordination
- Logistics Management
- Budgeting and financial management
- Staff Training and Development
- Multiple project coordination
- Fleet maintenance
- Route planning expertise
- Fleet dispatching
- Phone dispatch
- Strong leadership
- DOT Compliance
- Employee Performance Reviews
- Daily reports
- Workflow Planning
Certification
- Held Class A license for 12 years.
- Trained drivers for licensing for Class A license including doubles and triples.
- Held certification for Train the Trainer. Trained supervisors on training drivers for class A license and methods.
Languages
Spanish
Professional
Affiliations
I held a full ride scholarship in volleyball and softball as well as team captain for two years.
I love traveling and playing golf.
Accomplishments
- I initiated and developed th WIOBRG Women in Operation Business resource group. I held the chair for this resource group for 5 years. I developed this group to train and develop the upcoming business leaders of tomorrow on leadership skills. I was recognized at UPS region and nationwide for the activities and the impact I made on many through large speaking events, to advisor and mentorship programs.
Timeline
Transportation/Dispatch Operations Manager
MSI
05.2023 - 02.2024
Transportation Operations Manager
UPS
08.1996 - 01.2023
- Held Class A license for 12 years.
- Trained drivers for licensing for Class A license including doubles and triples.
- Held certification for Train the Trainer. Trained supervisors on training drivers for class A license and methods.
Bachelor of Science - Business Administration And Management
Thomas Edison State University
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