Synthia Phillips

• 38 years experience in customer service. Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
• Handled incoming calls to provide customer support and resolve inquiries effectively. Responded promptly to client needs, ensuring satisfaction with services. Assisted team members in managing call volume during peak hours.
• Worked effectively in fast-paced environments.

Self-motivated, with anse of personal responsibility.

• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.

• Collaborated with team members to optimize workflow and reduce processing times for orders.
• Trained new associates on best practices for warehouse operations and safety protocols.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Helped train new employees in safe practices and warehouse procedures.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
• Implemented inventory control measures, reducing discrepancies in stock levels significantly.
• Ensured accurate order fulfillment by conducting thorough quality checks on outgoing shipments.
• Verified documentation and condition of freight to assure quality standards were achieved.

• Managed inbound customer service calls to provide timely assistance and support. Oversaw scheduling of hair client appointments to enhance client satisfaction and service efficiency. Developed streamlined processes for appointment management to improve operational flow.
• Managed procurement of salon supplies and retail products. Oversaw bookkeeping and payroll functions. Led training initiatives for stylists in advanced hair color techniques and color correction.
• Delivered exceptional hair cutting and coloring services, ensuring client satisfaction and repeat business.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
• Resolved guest complaints about service or style.
• Counted and documented opening and closing cash amounts daily.
• Answered phone calls and emails to schedule client appointments.
• Developed loyal following of clients by providing high-quality services.
• Increased revenue through effective customer service and inventory management.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Mentored junior stylists, sharing best practices to enhance service quality and team performance.

• Enhanced salon staff knowledge of Schwarzkopf product line through comprehensive training. Elevated client interest by demonstrating new color trends and techniques with live models. Strengthened understanding of color theory by providing in-depth training sessions. Increased retail product awareness through practical, hands-on techniques. Fostered creativity among salon stylists by sharing innovative ideas. Boosted client inquiries about promotions through strategic marketing initiatives, including display concepts and product groupings.
• Executed troubleshooting initiatives, applying effective solutions to minimize response times and boost service quality.
• Executed timely resolutions of technical issues, significantly reducing downtime and fostering increased productivity across operations.
• Coordinated interactions between clients and internal teams, promoting clarity on project specifications and expected outcomes.
• Conducted comprehensive assessments of client needs, formulating bespoke solutions that met distinct objectives and operational constraints.