Synthia Spomer
Nahunta,USA
Summary
Aspiration to contribute to a dynamic organization focused on financial excellence and innovation. Experienced in implementing financial solutions that optimize resources and improve operational outcomes. Dedicated to fostering growth through strategic financial planning and analysis.
Overview
15
15
years of professional experience
Work History
WAH Customer Service Representative
Foundever
07.2022 - Current
- Provide benefit and pharmacy solutions according to plan design
- Resolved customer inquiries effectively, ensuring high satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, maintaining composure in fast-paced environment.
WAH Customer Service Representative
Sitel/Foundever
11.2021 - 04.2022
- Supported clients with virtual assistance on tax financials and filing concerns each day.
- Addressed queries related to service and privacy to strengthen client relationships.
- Aided in installations, downloads, and troubleshooting for seamless account management.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-volume calls, maintaining composure in fast-paced environment.
Housekeeping
Simply Clean
01.2019 - 01.2020
- Conducted daily tasks to support smooth operations.
- Disinfected clients' residences, prioritizing sanitation and safety.
- Oversaw landscaping activities, contributing to overall property improvement.
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Maintained high guest satisfaction ratings by ensuring timely completion of all housekeeping tasks.
Housing keeping
The Magnolia Manor
06.2019 - 10.2019
- Managed daily assigned tasks to ensure operational efficiency.
- Disinfected residential living spaces to maintain hygiene standards.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Customer Service/ Cashier
Chu's Market
06.2017 - 06.2019
- Engaged with clients in face-to-face settings, prioritizing personalized service.
- Delivered daily support for customer financial transactions, optimizing workflow.
- Responded to inquiries about services and pricing, fostering informed decision-making.
- Conducted thorough end-of-shift disinfection of office facilities.
- Oversaw multiple systems for accurate financial counts and security checks at shift's end.
- Processed customer transactions efficiently using point-of-sale systems.
Flex Manager, Server, Food Expeditor
Joe's Crab Shack
02.2011 - 01.2014
- Facilitated personalized client interactions to provide tailored services.
- Oversaw management of high volumes of client requests and relationships.
- Directed daily assignment delegation to meet business requirements effectively.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed and implemented training programs to enhance team performance and productivity.
- Cross-trained existing employees to maximize team agility and performance.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
HS/EHS Policy Council Member
Savannah, GA10.2010
RN - undefined
Greenville Tech
Greenville, SC01.2004
Diploma - undefined
Richmond Hill High School
Richmond Hill, GA01.1999
CNA certificate - undefined
Savannah Tech
Savannah, GA01.1998
Skills
- Expertise in public relations
- Business communication proficiency
- Microsoft Office expert level
- CPR certified professional status
- Certificate of merit in fire safety 2019
- Certificate of merit in CPR for child/adult 2019
- Strong organizational skills
- Excellence in customer service
- Receptionist experience
- Retail sales background
- Event planning expertise
- Data entry precision
- Leadership qualities
- Effective time management
- Decision-making proficiency
- Written and verbal communication skills
- Conflict resolution expertise
Timeline
WAH Customer Service Representative
Foundever
07.2022 - Current
WAH Customer Service Representative
Sitel/Foundever
11.2021 - 04.2022
Housing keeping
The Magnolia Manor
06.2019 - 10.2019
Housekeeping
Simply Clean
01.2019 - 01.2020
Customer Service/ Cashier
Chu's Market
06.2017 - 06.2019
Flex Manager, Server, Food Expeditor
Joe's Crab Shack
02.2011 - 01.2014
RN - undefined
Greenville Tech
Diploma - undefined
Richmond Hill High School
CNA certificate - undefined
Savannah Tech
HS/EHS Policy Council Member