Synthia Watson

Cashier Team Lead

Builders Bargain Center

06.2018 - 07.2025

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Developed strong relationships with repeat customers through friendly service interactions.
Trained team members on cash register operation and cash handling.
Restocked and organized merchandise in front lanes.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Increased customer loyalty and retention.
Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Monitored areas for security issues and safety hazards.
Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Collaborated with management to develop strategies for improving the overall shopping experience.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Responsible for quality control and stocking lumber, doors, molding, glass and any miscellaneous merchandise received.
Basic custodial duties