S. Yolanda Summers

• Actively participated in industry forums to stay current on emerging trends related to financial crime prevention efforts.
• Conducted comprehensive research on clients'' backgrounds, verifying identities and assessing risks for potential financial crimes.
• Identified potential suspicious activity by performing transaction monitoring and escalating cases for further investigation.
• Enhanced AML/KYC compliance by conducting thorough customer due diligence and risk assessments.
• Reduced false positive alerts by refining transaction monitoring rules based on historical data patterns.
• Maintained updated knowledge of relevant regulations and industry best practices to continuously improve AML/KYC processes.
• Performed periodic reviews of existing client files, ensuring continued adherence to AML/KYC requirements.
• Determined customer risk ratings based on analysis and research findings.
• Supported KYC processes for prospective and existing customers.

• Responsible for training new employees

• Manages team and the processes to ensure quality and timelines are met.

• Improved operational efficiency by streamlining processes and implementing best practices.

•System fluency including mainframe and PC based systems, with a strong proficiency in Word and Excel.

• Managed day-to-day operations, ensuring that deadlines were met, resources were allocated effectively, and project objectives were achieved.

•Independent decision making ability, and strong analytical skills.

• Trained and managed outsourced lower-level employees in [2019-2021].

▪ Researches and resolves issues and serves as backup to team manager.

▪ Reviews work of team members to ensure quality standards are met.

▪ Responsible for completing complex assignments and coordinating related activities.

• Produced documentation, status reports and presentations.
• Assigned tasks, reviewed performance and devised improvement plans or corrections.
• Immediately addressed conflicts between employees to promote quick and successful resolution.

• Assisted various departments with change by communicating new improvement plans and what is expected of them.
• Oversaw inventory and office supply purchases.
• Trained and directed new hires during department orientations.
• Take ownership of each customer while empathizing and prioritizing customer needs.
• Critical thinker and ability to make judgment
• Accuracy and attention to detail.
• Resolve conflicts and manage customer expectations.
• Fluency in Windows Operating Systems and Microsoft Office tools
• Composed and drafted outgoing correspondence and reports for managers.

• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Advised clients on mortgage, educational and personal loans.
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Executed wire transfers, stop payments and account transfers.
• Maintained friendly and professional customer interactions.
• Streamlined banking processes for increased efficiency and reduced wait times.