Summary
Overview
Work History
Education
Skills
Timeline
Generic

SYON NASH

Fort Lauderdale,FL

Summary

Dedicated healthcare professional with a proven track record of coordinating healthcare services effectively. Recognized for exceptional organizational skills, clear communication, and adaptability in dynamic environments. Adept at fostering teamwork to deliver seamless patient experiences and achieve optimal outcomes. Proficient in managing patient records, scheduling, and facilitating communication between patients and medical staff. Committed to providing high-quality patient care with reliability and focus.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

Holy Cross
08.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times. Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience. Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services. Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.

Client Service Representative

HCA healthcare
03.2022 - 03.2024
  • Navigated multiple computer applications while interacting with client Provided patient results to doctor. Managed approximately 30 incoming calls, emails and faxes per day. Contacted the phlebotomist for any blood draws that needed to be done. Handled sensitive client information with discretion, ensuring confidentiality at all times. Maintained accurate record-keeping with proactive attention to client information updates.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.

Sales Representative/customer Service

Dental Plans
06.2019 - 03.2022
  • Increased sales by offering advice on purchases and promoting additional products Achieved monthly sales goals by promoting product benefits and enrolling new clients Retained excellent client satisfaction ratings through outstanding service delivery Trained and mentored new sales representatives Worked independently with minimal supervision.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Receptionist/administrative Assistant

FAU Student Health Center
06.2018 - 05.2019
  • Performed statistical analyses for projects and reports related to potentially sensitive information loss in medical records, personal information, and Social Security numbers Performed appointment scheduling and updates for multiple students Administered and maintained a workflow spreadsheet for the office, ensuring that everything was scheduled and accounted for Educated patients on their conditions and prescribed medications Produce and distribute correspondence memos, letters, faxes, and forms Handle sensitive information in a confidential manner Conduct data entry.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Service Representative

First Data
02.2013 - 05.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Worked with business owners on payment processing and discussed monthly billing statement Troubleshoot Clover system if they were minimal issues before transferring to technical support Offered advice and assistance to customers, paying attention to special needs or wants.
  • Proven ability to learn quickly and adapt to new situations.
  • Negotiated contracts with vendors and clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Diploma - Sterile Processing Technician Program

Concorde Career Institute
Miramar, FL
04.2025

Associate of Arts - undefined

Broward College/ FAU
05.2018

Skills

  • Effective communication
  • Experienced in software utilization
  • Expertise in HIPAA standards
  • Efficient appointment management
  • Analytical problem-solving
  • Proficient in managing multiple tasks
  • Proficient in medical language
  • Organizational skills

Timeline

Patient Care Coordinator

Holy Cross
08.2023 - Current

Client Service Representative

HCA healthcare
03.2022 - 03.2024

Sales Representative/customer Service

Dental Plans
06.2019 - 03.2022

Receptionist/administrative Assistant

FAU Student Health Center
06.2018 - 05.2019

Customer Service Representative

First Data
02.2013 - 05.2018

Associate of Arts - undefined

Broward College/ FAU

Diploma - Sterile Processing Technician Program

Concorde Career Institute

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