Syphannary Prum

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Performed visual inspections and non-destructive tests where appropriate.
• Collaborated with production staff to establish and meet quality standards
• Evaluated components and final products against quality standards and manufacturing specifications.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Works directly with customers on an individual basis and,/or provide programs and general agency information via in person from eviction court on onsite.
• Verifies and process customer information to determine eligibility for federally funded assistance programs.
• Identifies additional customer needs and makes recommendations for referrals for additional programs and service.
• Data entry and processing client application.
• New client intake, interviewing clients and scheduling.

Quality Assurance Lead/ Picker/Packer/ Inventory/ Trainer/ Assembly / Staging and Loader

Audit picked cartons, search for defective products or incorrect items. Remove and replace any incorrect product. Log the error and picker accordingly. Training of new QC associates on work duties and software programs. Assist associates in locating an orphan items. Pick product by current pending order. Release order back onto conveyors to move to the next product picking area.