Syra Martinez
Preffered Home Care
Brooklyn
2
Languages
5
years of professional experience
Passionate client service representative with 3 years of experience in a veterinary emergency room. Promoted to front desk supervisor for exceeding goals and having the ability to efficiently solve problems. Excels at working with a team and in a fast-paced environment that requires keen organizational skills.
Work History
CDPAP Coordinator
9 Months- Manageed a diverse caseload of patients with varying needs, ensuring personalized attention and care coordination for each individual
- Facilitated effective communication between patients, caregivers, and insurance companies
- Provided ongoing support to caregivers by addressing concerns and resolving issues promptlyy
- Troubleshoot problems like missed clock ins or late time sheets
- Adjust work hours and schedules when families request changes
- Make sure all required medical and state forms stay up to date
Front Desk Supervisor
1 Year 3 Months- Created monthly schedules for receptionists
- Trained and mentored new staff on customer service protocols and hospital procedures
- Create a work environment that promotes employee satisfaction, teamwork and mutual respect
- Supervised daily front desk operations, ensuring efficient client interactions and appointment scheduling
- Resolved client inquiries and complaints with professionalism, improving overall client satisfaction scores
- Developed training materials for front desk staff, promoting consistency in service standards
- Contributed to the development of new front desk procedures for increased efficiency and better guest service
Veterinary Receptionist
2 Years 8 Months- Provide great customer service such as greeting clients & patients as they enter the building
- Scheduling appointments, consultations and surgical procedures using our designated software
- Process all card, cash and check payments
- Assist in cleaning the hospital
- Maintain, update, and file patient's charts and records
- Answer all questions and concerns the client's might have
- Review daily electronic and cash transaction reports
- Maintained office and waiting room, keeping common areas clean and tidy
Data Entry Clerk
9 Months- Assisted patients with their medical charts
- Prepared C-4 as well as C-4.2 forms to send into multiple patient's insurance carriers for workers compensation
- Obtained patient's physical charts, scanned and uploaded the records onto the database
- Ensured accuracy and completeness of patient's records & data transactions within the required time frame while maintaining a top-grade quality
- Packaged invoices to send out to the patient's insurance carriers via postage
Education
High School Diploma
Skills
Medical Coding
Medical Billing
Typing
Medical Terminology
Data Entry
Computer proficiency
Cleaning Experience
Customer Service
Problem-solving
Positive communication
Detail-oriented
Front desk supervision
Team training
LANGUAGES
English - Fluent
Spanish - Intermediate
Timeline
CDPAP Coordinator
Preffered Home Care
07.2024 - 04.2025Read More
Front Desk Supervisor
Greater Staten Island Veterinary Services
04.2023 - 07.2024Read More
Veterinary Receptionist
Greater Staten Island Veterinary Services
11.2021 - 07.2024Read More
Data Entry Clerk
Medical Wellness Center
12.2019 - 09.2020Read More
New Utrecht High School
High School Diploma
Read More