Syraia Harvey
Fort Worth,TX
Summary
A student-athlete who plays collegiate sports and attends Albright College in Reading, PA and is experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Also developing practical skills in fast-paced environment, including effective communication and teamwork. Demonstrated ability to handle various tasks efficiently and maintain high standards under pressure. Seeking to transition into new field, leveraging adaptability and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Canes Chicken Fingers
02.2023 - 09.2023
- I was a team member when I worked at Canes
- I also did cashiering, and customer service, assisted with the dining room, and took orders on the window and outside as a carhop
- This job required me to be flexible since I could work a different position each shift
Retail Sales Associate
Footlocker.com Inc.
04.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
Stock Room Associate
Rainbow Apparel
02.2024 - 04.2024
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Shelved new and returned inventory according to proper storage procedures.
Cashier
Wingstop
05.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Concession Stand Worker
Texas Rangers Stadium
04.2023 - 06.2023
- I did cashier, food service, and customer service during the duration of this job
Barista
1102 Bubble Tea & Bites
03.2022 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Retail Sales Associate
Forever 21
03.2022 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
Education
High School -
South Hills High School
No Degree - Criminal Justice
Lane College
Jackson, TN04-2027
No Degree - Crime And Justice
Albright College
Reading, PA05-2027
Skills
- Hard worker
- Fast learner
- Flexible
- Cashier experience
- Positive attitude
- Food and Drink experience
- Teamwork and collaboration
- Retail experience
- Problem-solving
- Customer service 4 years
- Attention to detail
- Clear communication
- Following instructions
- Cash handling
- Customer service
ACTIVITIES
Former member of Junior National Honor Society and National honor society. I have done the National Honor Society for two years in high school. I have been a student athlete all throughout schooling and I am still a current student athlete now. I have my food handlers license along with my TABC license. I have been working since my junior year of high school. I am also a member of the POP scholar at my college university as well.
Certification
ServSafe certification. I have my food handlers ontop of being TABC certified
Timeline
Stock Room Associate
Rainbow Apparel
02.2024 - 04.2024
Cashier
Wingstop
05.2023 - 01.2024
Concession Stand Worker
Texas Rangers Stadium
04.2023 - 06.2023
Retail Sales Associate
Footlocker.com Inc.
04.2023 - Current
Team Member
Canes Chicken Fingers
02.2023 - 09.2023
Barista
1102 Bubble Tea & Bites
03.2022 - 10.2022
Retail Sales Associate
Forever 21
03.2022 - 09.2022
ServSafe certification. I have my food handlers ontop of being TABC certified
High School -
South Hills High School
No Degree - Criminal Justice
Lane College
No Degree - Crime And Justice
Albright College
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