Syree Jackson
Washington,DC
Summary
Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Capable of taking instructions with proficiency, also communicates well in a team setting. Trustworthy individual with the ability to prioritize situations based on severity in a swift manner ensuring the safety of self and others. Friendly Help Desk Technician with 1 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
8
8
years of professional experience
Work History
Transportation Driver
Metro Access (Trandev)
05.2023 - Current
- Responsible for transporting 5-10 passengers with various disabilities in a safe, courteous, and reliable manner throughout the service area in established timeframes; Assist in boarding/securing mobility aids; Conducted daily DOT pre-trip inspections; Retain valid proof of insurance/registration; Ensure passengers securely enter destinations; Maintained accurate logs of events
Tier 1 Support (Temp/Externship)
CMIT Solutions
11.2023 - 12.2023
- First point of contact for all incoming requests (calls/emails) with continuous phone coverage; Tier 1 level technical support - including basic troubleshooting, password reset, installations, and add/change requests; complies with documented processes; Experience with Autotask, VOIP, Office 365, Windows Devices, and Printers
Concierge
NFC Amenity MGMT (Parc Riverside)
06.2021 - 12.2022
- Develop continuous improvement plans, communicating observations to management; Establish and maintain working relationships with those contacted in the course of work, including the public; Provide curbside/door assistance with baggage and other items; Perform other duties as assigned such as assisting the bell stand, providing luggage and assistance; Handled complaints; Answered incoming calls, responded to email and executed multiple clerical duties when needed; Observed CCTV;
Security Officer (Government Buildings)
GaraWorld
03.2021 - 05.2022
- Patrol properties; Monitored surveillance; Loss prevention; Reporting; Coordination with Law Enforcement or Medical Personnel; Document activities for pursuit of criminal investigations
Security Officer (All Smithsonian Museums)
Allied Universal
12.2018 - 11.2020
- Patrol properties; Monitored surveillance; Loss prevention; Reporting; Coordination with Law Enforcement or Medical Personnel; Document activities for pursuit of criminal investigations
Electronics Sales Associate
Walmart
01.2016 - 12.2018
- Complete transactions; Loss Prevention; Store stocking; Phone assistance; Courteous and informative to customers regarding electronics inquiries
Education
Skills
- Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- 45 WPM Typing Speed
- Attention to Detail
- Collaboration and teamwork
- Helpdesk support
- IT Documentation
- Inclement weather driving
- Desktop support
- Ticket management
- Phishing Awareness
References
Available upon Request
Timeline
Tier 1 Support (Temp/Externship)
CMIT Solutions
11.2023 - 12.2023
Transportation Driver
Metro Access (Trandev)
05.2023 - Current
Concierge
NFC Amenity MGMT (Parc Riverside)
06.2021 - 12.2022
Security Officer (Government Buildings)
GaraWorld
03.2021 - 05.2022
Security Officer (All Smithsonian Museums)
Allied Universal
12.2018 - 11.2020
Electronics Sales Associate
Walmart
01.2016 - 12.2018
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