Summary
Overview
Work History
Education
Skills
Websites
Additional Credentials
Timeline
Generic

Syreena Quinonez

Orlando,Florida

Summary

Superb customer relations expert in the business industry. Skilled in strategic planning and exceptional customer service. Proven track record in boosting customer loyalty and revenue growth through effective relationship building and problem-solving. Ability to try new things and learn from them. Passionate about creating positive experiences while maintaining high standards of organization and communication. Good with team building and complex problems being handled in a professional setting.

Overview

7
7
years of professional experience

Work History

Nail Technician

Self Employed Services
Orlando, FL
06.2021 - Current
  • Maintained cleanliness and organization of work area and tools for safety compliance during each service.
  • Consulted with clients to understand preferences and recommend suitable nail designs.
  • Educated clients on nail care routines and aftercare for optimal health.
  • Developed marketing strategies through social media to attract new customers.
  • Provided excellent customer service through friendly interactions with clients.

Leave of Absence Coordinator

Sedgwick
Orlando , FL
06.2021 - 07.2022
  • Delivered exceptional customer service to employees about information regarding available resources such as short-term disability insurance or unpaid family medical leave options and actively listening to concerns.
  • Assisted employees with completing required documents for leaves of absences including FMLA paperwork.
  • Facilitated communication between supervisors, HR personnel, and other stakeholders involved in the leave process.
  • Maintained confidentiality regarding employee medical information while processing leave requests.
  • Responded promptly to inquiries from both internal and external customers related to Leaves Of Absence matters.

Hostess/Bartender

Giovanni's - Italian Restaurant and Pizzeria
Orlando, FL
05.2018 - 06.2021
  • Expertly coaches, trains, and advises key staff and other hostesses in the company.
  • Expert in customer relations with over 2,000 client's weekly ensuring multiple customer requests, demands and complaints are handled professionally, utilizing decision making and sound judgment skills.
  • Repeat customer business guaranteeing revenue growth by 10% and customer loyalty based on the service.
  • Boosted employee morale and positive customer experience in just two months.
  • Conduct certain tasks to ensure that customers are comfortable and happy with their stay while being professional.
  • Create a good customer and employee working environment so that customers loyalty stands with establishment.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff to ensure the satisfaction of each customer dining in.

Education

High School Degree -

LAKE NONA HIGH SCHOOL
01.2020

Associate of Arts - General Studies

Valencia College
Orlando, FL

Skills

  • Strategic Planning/ Execution
  • Relationship/Partnership Building
  • Organizational Planning
  • Great Customer Service
  • Global/Team Leadership
  • Team Building/ Development
  • Communicative
  • Motivating
  • Problem-Solving
  • Time management abilities

Additional Credentials

  • Board Of Cosmetology Licensed
  • National Honor Society
  • Team Captain Varsity Cheerleading
  • Church Choir
  • Youth Ministry
  • Volunteer at Harvest Food Bank of Orlando
  • Microsoft Word and PowerPoint Certified
  • Volunteer at VA hospital

Timeline

Nail Technician

Self Employed Services
06.2021 - Current

Leave of Absence Coordinator

Sedgwick
06.2021 - 07.2022

Hostess/Bartender

Giovanni's - Italian Restaurant and Pizzeria
05.2018 - 06.2021

High School Degree -

LAKE NONA HIGH SCHOOL

Associate of Arts - General Studies

Valencia College

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