SYREETA ELMORE
Houston,TX
Summary
HUMAN RESOURCES PROFESSIONAL, PHR & SHRM-CP. Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from mid-size to large employers with proven success at understanding unique business needs to establish genuine relationships as trusted advisor.
Overview
26
26
years of professional experience
Work History
HR Business Partner
T-Mobile US, Inc.
07.2012 - Current
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues
- Resolved disputes, employee terminations, and disciplinary procedures
- Discovered and resolved complex employee issues that affected management and business decisions
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
Sr. HR Generalist
Waste Management Inc.
01.2012 - 07.2012
- Led special training courses such as annual sexual harassment seminars
- Reviewed and screened applicant resumes to identify qualified candidates
- Resolved employee complaints and grievances successfully through mediation and collaboration
- Developed and coordinated employee training programs to improve productivity and performance
- Conducted workplace compliance training to reduce liability risks and operate effectively
- Assisted with writing job postings and job descriptions for boards
- Implemented onboarding and orientation programs for new employees
- Collaborated with managers to identify and address employee relations issues
- Delivered HR training sessions to staff, managers and executives
Human Resources Manager
H-E-B Grocery
10.2009 - 01.2012
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Coordinated partner grievances and disputes in timely and professional manner by finding constructive solutions
- Monitored and handled partner claims involving performance-based and harassment incidents
- Motivated employees through special events, incentive programs, and constructive feedback
- Implemented strategies to elevate HR team results
- Motivated employees through special events and incentive programs
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Instructed senior leaders on appropriate employee corrective steps
- Resolved complex employee issues that affected management and business decisions
- Identified and implemented appropriate strategies to increase employee satisfaction and retention
- Fostered positive work environment through comprehensive employee relations program
- Coordinated technical training and personal development classes for leaders
- Liaised between multiple business divisions to improve communications.
District Human Resources Generalist
The Home Depot
01.2005 - 10.2009
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
- Met with staff to resolve difficult situations related to performance and conflict management
- Implemented and supervised orientation procedures for new hires
- Facilitated criminal background check process for new hires
- Coached managers through employee engagement, documentation, discipline and performance improvement plans
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines
- Processed unemployment claims and acted as company representative at unemployment hearings
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace
- Facilitated initiative to address disparities in hiring racial, ethnic and other minority applicants
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures
- Resolved employee complaints and grievances successfully through mediation and collaboration
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics
- Developed and coordinated employee training programs to improve productivity and performance
- Conducted workplace compliance training to reduce liability risks and operate effectively
- Implemented onboarding and orientation programs for new employees
- Created and delivered HR training sessions to staff and managers
- Generated and analyzed reports to monitor employee engagement and attrition trends
- Supported disaster and recovery strategy to prepare company for hazardous weather conditions, acts of nature, etc.
Marketing Cooperative Education Teacher/Job Placement Coordinator
Port Arthur Independent School District
08.2004 - 01.2005
- Junior/Senior-level facilitator of students selecting the Marketing Education Elective
- Taught curriculum-based Basic Principles of Marketing and Cooperative Education
- Served as the liaison between students and local employers, responsible for building a database of prospective employers in an effort to place students
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Passionate about learning and committed to continual improvement
- Identified issues, analyzed information and provided solutions to problems
- Cultivated interpersonal skills by building positive relationships with others
Sr. Human Resources Administrator
Kimball Hill Homes
01.1998 - 01.2004
- Provided orientation for new employees by providing information packets, reviewing company policies, explaining benefit programs and obtaining signatures for documents
- Created and posted internal and external job ads, and maintained relationships with recruiting and staffing agencies for sourcing positions
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork
- Updated HR database with new employee information, changes in benefits, and other details
- Prepared new hire letters and corporate policies
- Answered employee inquiries regarding health benefits and 401k options
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Coordinated technical training and personal development classes for staff members
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
- Liaised between multiple business divisions to improve communications
Education
Bachelor of Science - Technology, Leadership & Supervision (Cum Laude)
UNIVERSITY OF HOUSTON
Houston, TX01.2002
Skills
- Managing Employee Relations
- Legal Compliance
- Strategic Planning
- Employee Development
- Conflict Resolution
- Cross-Functional Collaboration
- Data and Trends Analysis
- Employee Relations Oversight
- Coaching Leadership
- Optimizing Performance
- Policy Interpretation/Guidance
- Human Resource Management Software
Accomplishments
- Successful Employee Resolution Investigator Pilot - SME/key-contributor in ER initiative yielding new Employee Relations format to drive HR efficiency and greater business support
- Improved employee experience metrics and engagement results, overall 8-10% increase in Employee Survey participation, increased scores and positive comments in multiple indices through data analysis, increased HR visibility and implementing local listening sessions
- Driving positive employee relations with effective root-cause/trend analysis, proactive leader training, communication and relationship building, yielding 20% decreased Integrity Line reports, fewer executive escalations and increased sustained high performance in the region
- Collaborated with team of [Number] in the development of [Project name].
Affiliations
- Society of Human Resource Management
- PHR Certified, since 2009
- SHRM-CP, since 2015
Recognition
- 2021 Director's Award, T-Mobile U.S.
- 2016 Quarterly Winners' Circle, T-Mobile U.S.
- 2014 PEAK Achievement, T-Mobile U.S.
- 2010 Spirit of H-E-B Award
- 2008 Leadership Forum Participant, The Home Depot
- 2007 Hi-Potential ASM Forum Participant, The Home Depot
- 2006 Team Spirit Award, The Home Depot
- 2000 Corporate Employee of the Year, Kimball Hill Homes
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
HR Business Partner
T-Mobile US, Inc.
07.2012 - Current
Sr. HR Generalist
Waste Management Inc.
01.2012 - 07.2012
Human Resources Manager
H-E-B Grocery
10.2009 - 01.2012
District Human Resources Generalist
The Home Depot
01.2005 - 10.2009
Marketing Cooperative Education Teacher/Job Placement Coordinator
Port Arthur Independent School District
08.2004 - 01.2005
Sr. Human Resources Administrator
Kimball Hill Homes
01.1998 - 01.2004
Bachelor of Science - Technology, Leadership & Supervision (Cum Laude)
UNIVERSITY OF HOUSTON
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