Syreeta Middleton-Boucher

• Integrated with educators to create successful teaching aids and instructional materials, assisting learners.
• Assisted students with career exploration and future education planning to help achieve academic and career goals.
• Performed detailed and comprehensive evaluations of teaching and support staff.
• Planned, coordinated and implemented career education programs to train and upgrade skills of highly-skilled workforce.
• Collaborated closely with marketing team on product positioning and messaging into education market.

• Engaged with customers to build rapport and loyalty.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.
• Provided positive first impressions to welcome existing, new and potential customers.
• Increased sales by offering advice on purchases and promoting additional products.
• Cultivated relationships with new Uber and Lyft drivers. ( Over $100,000+ in closed car rentals.

• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Assigned tasks to lower-level personnel based on qualifications and skills set.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Trained and supported new team members, maintaining culture of collaboration.
• Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
• Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
• Worked varied hours to meet seasonal and business needs.
• Managed customer relations through communication and helpful interactions.
• Identified customer needs and wants to enhance customer experiences and boost sales.
• Served as liaison, facilitating communication between management and associates.
• Responsible for achieving sales and prospecting targets such as number of qualified opportunities, daily activities/tasks, call quality, appointment setting, and CRM database management.
• Cultivated relationships with new investors.
• Originated direct relationships with accredited and non-accredited investors for capital raise via inbound leads, inbound calls, television commercials, cold-calling, and closing new business.
• Pitched investments via 506(c), Regulation A+, Debt, and S.A.F.E. offerings ($1 Million+ closed 1 year).
• Conducted online & in-person sales presentations to transportation partners via Join.me and in-person.

I returned back to my work duties after giving birth to my new bundle of joy.

• Maintained marketplace visibility marketplace by participating in industry-related and community activities.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Promoted continuing education opportunities for sales team to bolster skills and add value to department.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Used vendor expertise to deliver educational content to sales team.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Evaluated performance against goals and implemented appropriate development plans.

• Spearheaded business-related aims to meet tactical planning initiatives.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Lent business acumen to meet day-to-day strategic objectives.
• Led screening, hiring and staff scheduling to maintain compliance with group goals.
• Monitored staff performance, providing final-say assessment over inquiries.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Trained and motivated employees to perform daily business functions.
• Introduced new methods, practices and systems to reduce turnaround time.
• Entered income and expense details into business databases to track purchases and address variances.
• Evaluated suppliers to maintain cost controls and improve operations.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Capitalized on social media platforms to increase market awareness and recruit sales agents.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.