Syreetha Braxton
Poughkeepsie,NY
Summary
Proven Care Manager with a robust background at Hudson River Housing/DCFS, adept in care planning and critical thinking. Excelled in developing personalized care strategies, enhancing patient satisfaction by 30%. Skilled in service coordination and fostering positive client relationships, demonstrating a strong commitment to healthcare excellence and patient advocacy.
Knowledgeable Care Manager with strong background in overseeing patient care plans and coordinating with multidisciplinary teams. Proven track record of improving patient outcomes through comprehensive care assessments and personalized intervention strategies. Demonstrated expertise in utilizing effective communication and problem-solving skills to enhance patient satisfaction and streamline care processes.
Overview
10
10
years of professional experience
Work History
Care Manager
Hudson River Housing/DCFS
09.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assessed clients and developed plans to meet needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
Mental Health Technician
Mid Hudson Regional Hospital
07.2024 - 09.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Managed crisis situations effectively, ensuring safety of all involved.
- Took and monitored vital signs, administered medications, and managed patient behavior.
Discharge Planner
Mid Hudson Regional Hospital
07.2014 - 09.2024
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Coordinated travel arrangements and contacted family with travel information.
- Evaluated patient progress throughout their hospital stay, adjusting discharge plans accordingly to ensure successful reintegration into the community setting or placement in suitable long-term care facilities when necessary.
- Worked with utilization review to establish prior authorization for timely discharges.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Coordinated patient discharge planning and follow-up care.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Facilitated family meetings to discuss patient care plans.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Completed psychosocial evaluations and needs assessments.
Education
GED -
Dutchess County BOCES
Poughkeepsie, NY03-2012
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Policy adherence
- Program management
- Referral management
- Discharge planning
- Client assessment
- Critical thinking
- HIPAA guidelines
- Records management
- Decision-making
Timeline
Care Manager
Hudson River Housing/DCFS
09.2024 - Current
Mental Health Technician
Mid Hudson Regional Hospital
07.2024 - 09.2024
Discharge Planner
Mid Hudson Regional Hospital
07.2014 - 09.2024
GED -
Dutchess County BOCES
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