Syrena Felton
Alvarado,TX
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
32
32
years of professional experience
Work History
Discipline Clerk
Dallas ISD
10.2022 - Current
- Assist teachers and students with inquiries and complaints in a professional manner
- Mentor and counsel students
- Organize and maintain filing systems for confidential documents
- Assist parents in a courteous manner while providing excellent customer service
- Perform data entry tasks for discipline records
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory
- Organize physical files on an ongoing basis to ensure efficient retrieval times
- Support office clerical functions using word processing and other software, email and office machines
Newborn Nanny
Taylor Harman
08.2021 - 06.2022
- Enhanced infant cognitive development by incorporating age-appropriate learning activities into daily routines.
- Promoted healthy sleep habits through the implementation of a consistent naptime schedule and bedtime routine.
- Supported emotional well-being by providing attentive care, affection, and one-on-one attention to newborns.
- Ensured safe home environment for infants by childproofing spaces and maintaining cleanliness standards.
- Established trust with families through open communication channels and regular updates on their newborn''s progress.
- Developed customized care plans based on individual infant needs and parent preferences for an optimal caregiving experience.
- Provided guidance to parents on best practices for soothing fussy newborns using various techniques such as swaddling or baby massage.
- Adapted daily activity plans to accommodate changing infant needs as they grew and developed new skills over time.
Substitute Teacher
Rio Vista ISD
09.2010 - 05.2013
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Substitute Teacher
Brazosport Independent School District
09.2009 - 05.2010
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Monitored student performance and provided feedback to inform instruction.
- Implemented classroom management techniques to maintain positive learning environment.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Assistant Manager
Eckerd Drugs
09.2003 - 08.2004
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Mortgage Loan Processor
Texas Dow Employee Credit Union
09.1991 - 09.1999
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Set up, stored and updated customer files, department records and regulatory paperwork.
Education
No Degree - Substitute Teaching Certificate
Brazosport College
Clute, TX10.2009
Skills
- Quality Control
- Research
- Cash Management
- Administrative Support
- Information Security
- Database Entry
- Spreadsheet Development
- File Maintenance
- Administrative Tasks
- Multitasking Abilities
- Interpersonal Skills
- Time Management
- Organizational Skills
- Attention to Detail
Timeline
Discipline Clerk
Dallas ISD
10.2022 - Current
Newborn Nanny
Taylor Harman
08.2021 - 06.2022
Substitute Teacher
Rio Vista ISD
09.2010 - 05.2013
Substitute Teacher
Brazosport Independent School District
09.2009 - 05.2010
Assistant Manager
Eckerd Drugs
09.2003 - 08.2004
Mortgage Loan Processor
Texas Dow Employee Credit Union
09.1991 - 09.1999
No Degree - Substitute Teaching Certificate
Brazosport College
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