Syrena Hatch
Las Vegas,NV
Summary
Dynamic and dedicated professional with extensive experience in cabin cleaning at Swissport International Ltd. Proven ability to maintain high cleanliness standards and ensure safety protocols. Exceptional communication and teamwork skills, complemented by expertise in international waste management and staff training. Committed to delivering outstanding service and enhancing operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cabin Cleaning Supervisor
Swissport International Ltd.
Las Vegas, NV
11.2022 - Current
- Fold blankets
- Vacuum aircraft floors
- Wipe down and clean mirrors and lavatory
- Clean and remote trash from seat pocket
- Replenish lavatory supply
- Wipe down passenger trays
- Clean inside aircraft windows
- Wipe down aircraft overhead
- Arrange aircraft seatbelts
- Remove and replace audio headsets
- Correct handling of international garbage
- Utilized cleaning equipment and chemicals safely according to protocols.
- Assisted in the training of new cabin cleaners on procedures and safety.
- Restocked cabin supplies to ensure availability for passengers.
- Cleaned cabin interiors thoroughly to maintain high cleanliness standards.
- Followed safety guidelines while performing cleaning duties onboard aircraft.
- Maintained organized cleaning carts for easy access to supplies and tools.
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.
- Coordinated cleaning schedules to ensure timely service delivery.
- Communicated with other departments to address cleaning needs.
- Resolved staff issues and conflicts to maintain a positive work environment.
Server
Sunset Gardens
Las Vegas, NV
05.2022 - 11.2022
- Server- serve orders maintain clean tables set up and flip party favors.
Manager
Panera Bread
Las Vegas, NV
08.2021 - 09.2022
- Supervised crew members
- Made sure orders were correct and to customers specifications
- Food prep
- Kept work space and surrounding areas clean and free of spills and garbage
- Scheduled breaks
- Cashiering- handled cash and credit cards
- Opened and closed store
- Ran end of day reports
- Took drive through orders
- Ensured guest satisfaction through Paneras rewards program
- Reported daily to the GM of store operations and profit
Deli/cashier
Campbell Cove
Lake Havasu, AZ
06.2018 - 02.2020
- Prepared food to company standards
- Properly handled all food by storing/labeling accordingly
- Processed /made customers food orders correctly to their specifications
- Maintained health, safety, and sanitation of all work area to State regulation
- Processed cash, credit/debit payments.
- Followed procedure for opening and closing the register and running reports
- Sold Lottery, lottery reports.
- Provided excellent customer service
- Obtained AZ food handlers certificate
Customer Service
Done Right Auto
Lake Havasu, AZ
03.2016 - 06.2018
- Provided excellent customer service
- Answered phones, directed phone calls
- Scheduled appointments
- Manager purchase orders
- Processed payments
- Used Mitchell System
Clerk/Customer Service
Joe's Auto RV and Truck
Lake Havasu, AZ
04.2013 - 03.2016
- Quality customer service
- Answered phones
- Scheduled appointments
- Managed purchase orders
- Managed payment processing. Entered amounts into company ledger
- Sold warranty options
Skills
- Communication skills
- Customer service skills
- Dedication
- Hard working
- Quick learner
- Positive attitude
- Teamwork
- Food Handling
- Food Production
- Shift Management
- Kitchen Experience
- Supervising Experience
- Kitchen Management Experience
- Meal Preparation
- Food Service
- Food Safety
- Cleaning Experience
- POS
- Food Preparation
- Serving Experience
- Cashiering
- Busser
- Restaurant Experience
- Time management
- Cleaning
- Detailing
- Aircraft cleaning
- Safety protocols
- International waste management
- Cabin sanitization
- Attention to detail
- Health and safety
- Scheduling and planning
- Staff scheduling
Certification
- Food Handler Certification
- TAM Card
- Green Badge Clearance card # 272696
References
References available upon request.
Timeline
Cabin Cleaning Supervisor
Swissport International Ltd.
11.2022 - Current
Server
Sunset Gardens
05.2022 - 11.2022
Manager
Panera Bread
08.2021 - 09.2022
Deli/cashier
Campbell Cove
06.2018 - 02.2020
Customer Service
Done Right Auto
03.2016 - 06.2018
Clerk/Customer Service
Joe's Auto RV and Truck
04.2013 - 03.2016