Syrena Hill
Round Lake Beach,Illinois
Summary
Results-oriented individual with over 8 years of experience implementing marketing strategies to substantially increase store productivity and repeat clientele. Expertise in arranging new merchandise, managing cash registers and independently opening and closing store. Organized, efficient and capable of handling crowds of over 50 individuals during special sales events.
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Energetic Associate with a strong background in retail sales, fashion merchandising and customer service support.
Overview
13
13
years of professional experience
Work History
Overnight Stock Associate
Walmart
Zion, IL
08.2022 - 09.2023
- Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
- Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
- Identified stock needs, replaced outdated stock and assembled products.
- Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
- Assisted customers upon request in finding products or checked in warehouse for unstocked items.
- Priced and labeled new merchandise, verified products contained price tags and adhered sale labels in correct places.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Picked up boxes and related trash from sales floor.
- Followed instructions to properly arrange merchandise items.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
CSL/Part-Time Sales Manager
Carter's
Gurnee, IL
08.2020 - 12.2021
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Stayed up to date on store promotions, payment policies and security practices.
- Communicated with customers about Carter's offerings, including policies, restrictions and refund policies.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Housekeeping Attendant
Great Wolf Lodge
Gurnee, IL
05.2018 - 10.2019
- Organized supplies for efficient use based on expected customer needs.
- Collected trash from receptacles and surfaces, discreetly removing items for disposal.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Maintained hotel locker rooms, lounges and back of house areas.
- Delivered special request items such as cribs to guest rooms.
- Cleaned, sanitized and restocked bathrooms every 30 minutes to keep facilities fresh.
Sales Associate/Dept Supervisor
Walmart
Zion, IL
08.2016 - 06.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Markdown Associate/Cashier
Burlington
St.Cloud/Gurnee, MN/IL
09.2014 - 05.2016
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Assisted with staff development by implementing effective, hands-on training programs for new employees, maximizing performance and engagement from day one.
- Partnered with teams to develop new product ideas.
- Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Toys Sales Associate
Walmart
St. Cloud, MN
08.2012 - 02.2014
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Communicated with customers about different offerings, including policies, restrictions and refund policies.
Sales Associate
TJX Companies
St. Cloud, MN
10.2010 - 03.2011
- Sold various products by explaining unique features and educating customers on proper application.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Stayed up to date on store promotions, payment policies and security practices.
Education
High School Diploma -
Fenger Academy High School
11220 South Wallace 06.2001
Skills
- Inventory control procedures
- Cash handling accuracy
- Dispute mediation
- Retail loss prevention
- Merchandising knowledge
- Customer Service
- Excellent communication skills
- Verbal/written communication
- Retail merchandising expertise
- Sales expertise
- Customer- and service-oriented
- Team player mentality
- Reliable and punctual
- Product Sales
- Outgoing personality
Accomplishments
- Promoted to Dept. Manager after only 2 months of working with the company.
- Supervision
Supervised team of three staff members. - Protective Services
Applied safety procedures and policies as outlined in Department Safety Manual. - Received one “exceeds expectations” ratings on performance reviews.
- Won “Retail Sales Associate of the Month” Award in September, 2013.
Timeline
Overnight Stock Associate
Walmart
08.2022 - 09.2023
CSL/Part-Time Sales Manager
Carter's
08.2020 - 12.2021
Housekeeping Attendant
Great Wolf Lodge
05.2018 - 10.2019
Sales Associate/Dept Supervisor
Walmart
08.2016 - 06.2018
Markdown Associate/Cashier
Burlington
09.2014 - 05.2016
Toys Sales Associate
Walmart
08.2012 - 02.2014
Sales Associate
TJX Companies
10.2010 - 03.2011
High School Diploma -
Fenger Academy High School
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