Syrena Hoseley
Tualatin,OR
Summary
High-energy cashier offering over 2 years of cashier experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Accurately processes multiple types of transactions including credit/debit, cash and EBT. Trained to deal with people of diverse personality types to deliver great customer service.
Overview
7
7
years of professional experience
Work History
Delivery Driver
DoorDash
09.2020 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered orders to customers to drive full satisfaction.
- Managed product transitions from Restaurant to customer site, picking up and delivering in alignment with specifications.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Managed customer inquiries and complaints in polite and professional manner.
Janitorial Worker
Western Building Maintenance
08.2019 - 10.2020
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Cashier/Customer Service
Chevron
10.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
Sales Representative
All american publishing
10.2018 - 04.2019
- Developed, maintained and utilized diverse client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Followed up with customers to solicit further sales.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Completed daily cold calling and outreach to build sales pipeline.
- Built relationships with customers using strong persuasion and active listening skills.
- Built relationships with customers using strong persuasion and active listening skills
- Learned and adapted quickly to new technology and software applications
- Strived to reach call quotas each day. Changing my strategy if needed when assessing success each day.
Hostess
Wingers Bar and Grill
04.2018 - 09.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Backed up servers by checking on tables and retrieving items for guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Breakfast Attendant
Holliday Inn Express & Suites
09.2016 - 07.2017
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Established rapport with customers by providing friendly and attentive service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
Housekeeper
La Quinta Inns & Suites
10.2016 - 05.2017
- Handled requests for extra linens, toiletries and other supplies.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Sorted, laundered and put away various laundry items.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Education
Online Certification in Medical Billing And Coding -
Auburn University
Auburn, AL08.2023
GED -
Robert Janss School
12.2015
Skills
- Cashier Oversight
- Cash Register Operations
- Financial Transactions
- Recordkeeping Compliance
- Safety Protocols
- Courteous and Strong Service Mindset
- Customer Service and Assistance
- Upbeat Personality
- Keen Attention to Detail
- Adaptable and Flexible
Timeline
Delivery Driver
DoorDash
09.2020 - Current
Cashier/Customer Service
Chevron
10.2019 - 01.2020
Janitorial Worker
Western Building Maintenance
08.2019 - 10.2020
Sales Representative
All american publishing
10.2018 - 04.2019
Hostess
Wingers Bar and Grill
04.2018 - 09.2018
Housekeeper
La Quinta Inns & Suites
10.2016 - 05.2017
Breakfast Attendant
Holliday Inn Express & Suites
09.2016 - 07.2017
Online Certification in Medical Billing And Coding -
Auburn University
GED -
Robert Janss School
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