Syrena Ogden

Directed enterprise dashboard and governance initiatives supporting KCIT’s strategic goals, KPIs, and equity objectives. Enabled executive oversight of service delivery, help desk, asset management, and training compliance to strengthen operational decision-making.
• Designed and deployed executive Power BI dashboards integrating data from SQL Server, Azure DevOps, Cherwell, and SharePoint.
• Partnered with agency leaders to define KPIs, integrate cross-system data, and align reporting with equity compliance requirements.
• Produced governance communications (briefings, decks, executive dashboards) to support leadership decision-making.
• Coordinated SME sessions, converting findings into recommendations and visual insights.
• Applied risk management strategies to mitigate data integration and BI continuity risks.
Key Achievement: Reduced reporting cycle times through BI automation, delivering real-time visibility for executives and improving decision-making speed.

Managed IT governance operations for a $500M technology and capital portfolio, modernizing governance frameworks and embedding equity and compliance metrics into decision-making.
• Directed governance activities across SAC, BMC, and PRB boards; facilitated funding-release processes.
• Developed dashboards integrating Oracle EBS, SQL Server, and PPM Pro for real-time portfolio oversight.
• Oversaw compliance with RCW 42.56 (public records law), including records processing, legal holds, and coordination with counsel.
• Embedded Equity and Social Justice (ESJ) performance metrics into portfolio scoring, ensuring fair and transparent allocation.
• Designed and implemented risk registers to track and mitigate portfolio risks.
Key Achievement: Recognized with Planview Horizons Champion Award (2020) for advancing governance maturity and improving enterprise portfolio transparency.

Supported IT governance and regional boards with BI dashboards, analytics, and compliance oversight to ensure transparency and secure, accountable decision-making.
• Developed governance dashboards and reports, translating analytics into leadership-ready insights.
• Coordinated SME focus groups to identify operational risks and produce actionable recommendations.
• Standardized governance documentation and metadata systems for compliance and audit readiness.
• Produced communications (intranet content, briefings, infographics) that conveyed complex governance updates clearly.
Key Achievement: Enhanced decision-making transparency and accountability by embedding advanced visualization and reporting methods into governance reviews.

Managed document lifecycle for multimillion-dollar capital projects, ensuring compliance with FTA/PMOC standards. Delivered audit-ready documentation and supported oversight reviews.
• Administered retention systems and ensured compliance with state/federal records mandates.
• Coordinated records exchange with oversight agencies.
• Trained staff and contractors in records management and compliance.
Key Achievement: Reduced retrieval times and improved audit readiness by standardizing project file systems.

Directed aviation maintenance, QA/QC, and technical training for Army helicopter fleets (Apache, Chinook, Blackhawk) in combat and garrison environments. Supervised global teams, applied Lean Six Sigma, and ensured compliance with DoD and FAA-equivalent standards.
• Managed multimillion-dollar aviation assets, technical inspections, and compliance programs.
• Supervised and trained 16+ technicians and soldiers across global deployments.
• Implemented Lean Six Sigma efficiencies, improving workflow and reducing processing times.
• Directed safety, compliance, and Equal Opportunity programs.
Key Achievements:
• Achieved zero discrepancies during combat-phase inspections (Operation Iraqi Freedom).
• Earned multiple commendations including the 8th Army & 2ID Commanding Generals’ Coins of Excellence, for leadership and technical excellence.
• Reduced policy violations by 80% with prevention programs for 400+ soldiers.