Syrena Taylor
Las Vegas,NV
Summary
I am a forward-thinking dental receptionist with a solid background in developing and enhancing programs related to the dental field. I strive to meet employer and employee needs with targeted approaches. I am willing to take on any task to support the team and help the business succeed. I offer strong leadership and detail-oriented abilities. I have a self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Smiles for Life Family Dentistry
07.2023 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
Quality Corporate Trainer
Crumbl
10.2022 - 07.2023
- Developed new training programs and materials to best meet business goals
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Approached and solved problems with initiative and sound judgment
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Shift Lead Manager
Makai Hawaiian Grill
01.2021 - 08.2022
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Education
No Degree - Dental Hygiene
Brigham Young University
Provo, UT05.2026
No Degree - Dental Hygiene
College of Southern Nevada
Las Vegas, NV05.2026
Skills
- Team leadership
- Policy implementation
- Phone and Email Etiquette
- Dental Terminology
- Electronic Dental Record (EDR)
- Insurance Billing
- Administrative Support
- Patient Relations
- Appointment Scheduling
- Team Collaboration
Timeline
Dental Receptionist
Smiles for Life Family Dentistry
07.2023 - Current
Quality Corporate Trainer
Crumbl
10.2022 - 07.2023
Shift Lead Manager
Makai Hawaiian Grill
01.2021 - 08.2022
No Degree - Dental Hygiene
Brigham Young University
No Degree - Dental Hygiene
College of Southern Nevada
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