Syretta Bryant
Little Rock,AR
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
14
14
years of professional experience
Work History
Team Lead QRV DISPATCHER
VERIDA
09.2019 - Current
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
911 Operator
Woodruff County Sheriff Department
09.2018 - 01.2020
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Read system maps and caller information, and documented details in system.
- Provided on-the-job training and coaching to develop new dispatchers.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Deburr Technician
Pryer Aerospace
08.2017 - 08.2018
- Read and understood work orders from production management.
- Enforced rules for wearing required personal protective equipment.
- Led incident investigations to identify corrective and preventive actions.
- Delegated associates to production stations to cover lines based on need.
- Ground, sanded or polished objects or parts to correct defects or to prepare surfaces for further finishing using hand tools and power tools.
- Followed drawings, orders and design specifications to perform accurate work.
- Adhered to quality assurance standards through frequent inspections, sampling and deficiency corrections.
- Removed surface imperfections and applied chemicals to ready work surfaces.
- Repaired and maintained equipment, objects or parts using hand tools.
- Used handheld buffers, grinders and Hydrolic tools to smoothly and professionally finish products.
ASSEMBLY PACKER/Sorter
TWO'S COMPANY
04.2015 - 08.2016
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Sorted and stacked finished items.
- Re-packaged damaged or incorrectly packaged items.
- Counted items to verify accuracy of orders.
- Loaded items onto conveyor belts and pallets.
- Utilized adhesive labels and other materials to package items.
- Packaged fragile items with cushioning material.
- Cleaned and maintained production area and equipment.
Administrative Assistant
Texas Transco
06.2009 - 03.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Established administrative work procedures to track staff's daily tasks.
Education
High School Diploma -
Mcclellan Magnet High School
Little Rock, AR05.1996
Skills
- Performance Monitoring
- Regulatory Compliance
- Production Monitoring
- Trend Tracking
- Employee Evaluation
- Performance Improvement
- Team Supervision
- Cash Handling
- Client Service
- Coaching
- Mentoring
- Goal Setting
- Analytical Thinking
- Teamwork and Collaboration
- Complex Problem-Solving
- Coaching and Mentoring
- Evaluating Employee Work
- People Management
- Issue Resolution
- Overseeing Daily Activities
- Giving Constructive Feedback
- Expectation Setting
- Flexible Schedule
- Team Check-Ins
- Staff Training
- Call Center Operations
- Problem-Solving
- Conflict Resolution
- Performance Evaluations
- Attention to Detail
- Daily Workflow Improvement
- Quality Improvement
- Work Planning
- Documentation and Reporting
- Key Performance Indicators
Timeline
Team Lead QRV DISPATCHER
VERIDA
09.2019 - Current
911 Operator
Woodruff County Sheriff Department
09.2018 - 01.2020
Deburr Technician
Pryer Aerospace
08.2017 - 08.2018
ASSEMBLY PACKER/Sorter
TWO'S COMPANY
04.2015 - 08.2016
Administrative Assistant
Texas Transco
06.2009 - 03.2012
High School Diploma -
Mcclellan Magnet High School
Similar Profiles
Grace ShellGrace Shell
Customer Service Representative at VeridaCustomer Service Representative at Verida
Martieria RobinsonMartieria Robinson
Transportation Customer Service Representative at VeridaTransportation Customer Service Representative at Verida
Steven HaukSteven Hauk
Dispatcher at VeridaDispatcher at Verida