Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sy'ria Bright

Irving,TX

Summary

  • Passionate about fostering long-term client happiness via exceptional service and unrivaled support. Excellent knowledge of customer service best practices and associated choices.
  • Dedicated Customer Service specialist with service delivery skills and proven multitasking ability. Maintaining professional connections in order to boost profitability and generate company success.
  • Customer Service Representative with exceptional oral and written communication, active listening, and analytical problem-solving abilities. To develop loyalty, improves client experiences by adopting service-oriented behaviors, understanding customer demands, and giving personalized solutions.
  • Customer care specialist with substantial experience in the customer service business who is knowledgeable and devoted. Solid team member with an enthusiastic, pleasant manner and shown ability to develop relationships with customers. Motivated to preserve client happiness and contribute to the growth of the organization. Focus on quality, speed, and process improvement. Articulate, dynamic, and results-driven with a demonstrated enthusiasm for building relationships, fostering partnerships, and expanding enterprises.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

One Touch
08.2022 - Current
  • Customer queries and ideas were handled courteously and professionally.
  • Actively listened to customers, responded immediately to concerns, and escalated severe issues to supervisor.
    Racks and shelves are organized to preserve shop aesthetic appeal, engage consumers, and promote certain items.
  • Helped consumers find items and searched the shop system for merchandise at other locations.
  • Employees were managed and motivated to be productive and engaged at work.
  • Completed many jobs within the time constraints.
  • Developed and executed sales and profit-boosting initiatives.

Warehouse Associate

Laser Ship
03.2022 - 07.2023
  • Picked, packed, and labeled products to prepare orders for shipment.
  • Worked in a safe manner near moving machinery.
  • Orders were assembled and packed for transportation, and orders were conveyed to shipping staff.
  • Materials loaded and unloaded manually or automatically from pallets, skids, platforms, automobiles, lifting devices, or other transport vehicles
  • Pallets were shrink-wrapped before loading.
  • Orders were prepared by processing requests, retrieving items from the warehouse, packing boxes, and preparing shipments.
  • Material was loaded, unloaded, and transferred to and from storage and manufacturing facilities.
  • Packages and products were inspected for damage and suppliers were alerted.

Assistant Manager

Family Dollar
08.2021 - 08.2022
  • Oversaw day-to-day operations to ensure that performance, quality, and service standards were met.
  • Monitored cash inflow and deposit records to improve accuracy and decrease inconsistencies.
  • Regular inventory counts were conducted to verify stock levels, resolve inconsistencies, and estimate future needs.
  • Hands-on support to consumers, identifying requirements and staying current on consumer preferences.
  • Exceptional customer service generated recurring business, and courteous and professional staff reacted to consumer concerns.
  • Developed a plan to boost sales and profitability.
  • Improved employee performance and work satisfaction to boost retention and engagement.
  • Helped in scheduling and delegating tasks to satisfy coverage and service expectations.

Education

No Degree - Business Administration

Hillsborough Community College
Tampa, FL
06.2024

High School Diploma -

Blake High School
Tampa, FL
05.2022

Skills

  • Systems Evaluation
  • Data Transformation
  • Organization and Time Management
  • Active Listening
  • Resolve Technical Problems
  • Customer Communication and Empathy
  • Voice and Data Service Migration

Accomplishments

  • Awarded “Employee of the Month” in 2021
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Exceeded monthly quota 2 times.

Timeline

Customer Service Representative

One Touch
08.2022 - Current

Warehouse Associate

Laser Ship
03.2022 - 07.2023

Assistant Manager

Family Dollar
08.2021 - 08.2022

No Degree - Business Administration

Hillsborough Community College

High School Diploma -

Blake High School

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Sy'ria Bright