Versatile Help Desk Support Specialist skilled handling data entry, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering over 10 years of experience in Banking, Data Entry, Technical support, Help Desk, and Quality Assurance Fields.
Hi, I’m
Syria Carter
Davison,MI
Summary
Overview
4
years of professional experience
Work History
Comerica
Banking Center Support Help Desk Agent
02.2017 - 03.2020
Job overview
- Monitored systems in operation and quickly troubleshot errors.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Balanced Banking centers and ATM machines, found errors and cleared balancing sheets for both branch and ATM.
- Provided Tier 1 IT support to technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Assisted Banking Center employees with questions about company rules, regulations, and policies.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Connected to computer of client using remote link to install new programs and applications.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Exhibited high energy and professionalism when dealing with clients and staff
- Met customer call guidelines for service levels, handle time and productivity
- Communicated with clients to verify roots and causes of computer problems.
Adventure Credit Union
Call Center Customer Service Representative
05.2016 - 02.2017
Job overview
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Educated customers about available services, products and bank resources.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Met customer call guidelines for service levels, handle time and productivity
Huntington National Bank
Retail Personal Banker
10.2015 - 01.2017
Job overview
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Followed up with customers to gather feedback and provide additional assistance.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Processed deposits, withdrawals and ACH transfers accurately.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
Education
Kalamazoo Valley Community CollegeKalamazoo, MI
No Degree from Business Administration And Management
06.2010
University Overview
Northwestern High School Detroit, MI
High School Diploma
06.2007
University Overview
Skills
- Agent Support
- Work Orders
- Team Support
- Closing Tickets
- Inbound Phone Calls
- Clerical Support
- Microsoft Office
- It System
- Troubleshooting and Assistance
- Windows 10
- Desktop Support
- MS Office Proficiency
- Support Ticket System Management
- Issue Troubleshooting
- Problem Analysis
- Data Entry
- Electronic Filing System
- Customer Service and Assistance
- Customer Inquiries
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Banking Center Support Help Desk Agent
Comerica
02.2017 - 03.2020
Call Center Customer Service Representative
Adventure Credit Union
05.2016 - 02.2017
Retail Personal Banker
Huntington National Bank
10.2015 - 01.2017
Kalamazoo Valley Community College
No Degree from Business Administration And Management
Northwestern High School
High School Diploma
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