Syriahnne Parker

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
• Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
• Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
• Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
• Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
• Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

• Streamlined reservation processes for improved client experience and increased booking rates.
• Addressed customer inquiries with timely and professional responses via phone and email.
• Reduced costs incurred by clients during travel by researching and suggesting alternative transportation options, lodging arrangements.
• Developed comprehensive knowledge of various destinations to provide insightful advice on attractions, dining options, and local customs.
• Resolved issues promptly during clients'' travels, minimizing disruptions to their plans and maintaining a high level of satisfaction.
• Maintained detailed records of client preferences and past trips, allowing for tailored services during subsequent engagements.

• Worked flexible hours across night, weekend, and holiday shifts.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Maintained morale within the building to increase employee production at work.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
• Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
• Managed and motivated a team of 12 employees to be productive and engaged in work.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

High School Diploma

Rockville High School // Rockville, MD