Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Syrianna Ford

Philadelphia,Pennsylvania

Summary

Dynamic and results-driven professional with experience at Burger King, excelling in team leadership and conflict resolution. Proven ability to motivate staff and enhance performance through effective training and relationship building. Skilled in cash handling and committed to delivering exceptional customer service while maintaining a positive work environment.

Overview

9
9
years of professional experience

Work History

Assistant

Granny’s Little Angels Daycare
01.2016 - 04.2020
  • Worked closely with head teacher, assisting with filing copying and printing important documents.
  • Designed informative bulletin boards to promote safety and daily activities.
  • Assisted parents with daycare sign-in and sign-out processes.

Crew Member

Burger King (Rackson Restaurants)
08.2021 - 07.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Team Leader

Burger King (Carolls)
07.2022 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted management in interviewing prospective employees.

Education

High School Diploma - Theatre

The Arts Academy At Bbenjamin Rush
Philadelphia, PA
06.2024

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • People management
  • Staff training
  • Overseeing daily activities
  • Quality improvement
  • Conflict resolution
  • Relationship building
  • Flexible schedule
  • Cash handling
  • Client support
  • Issue resolution

Timeline

Team Leader

Burger King (Carolls)
07.2022 - Current

Crew Member

Burger King (Rackson Restaurants)
08.2021 - 07.2022

Assistant

Granny’s Little Angels Daycare
01.2016 - 04.2020

High School Diploma - Theatre

The Arts Academy At Bbenjamin Rush

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