Syrita Davis
Horn Lake,MS
Summary
Reliable and motivated professional with a proven track record of delivering excellent service in customer-facing, administrative, and support roles. Skilled in handling high-pressure situations, solving problems, and communicating effectively across teams. Strong attention to detail, ability to multitask, and commitment to maintaining high standards in any environment. Known for being dependable, quick to learn, and adaptable in both remote and on-site roles.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative-Remote
Terumo Medical Corporation
Southaven, MS
08.2019 - 05.2024
- Achieved 95% customer satisfaction rating by responding to inquiries via email, live chat, and phone.
- Resolved issues efficiently utilizing Zendesk and Salesforce CRM.
- Managed over 60 customer tickets daily with empathy and careful attention to detail.
- Collaborated effectively with remote team members across various time zones.
Pharmacy Assistant
Freds
Clarksdale, MS
02.2016 - 09.2019
- Assisted pharmacists in accurate preparation and labeling of prescriptions.
- Managed insurance verification, claim rejections, and prior authorizations efficiently.
- Educated customers on prescription pick-up times and availability of over-the-counter products.
- Maintained cleanliness of pharmacy and ensured organization and stocking of shelves.
Customer Service Representative-Remote
Sitel Call Center Site 1
Memphis, TN
01.2015 - 07.2019
- Managed over 70 inbound calls daily, delivering account support and billing assistance.
- Achieved a customer satisfaction rating exceeding 90% through effective communication strategies.
- Documented all interactions in Salesforce, ensuring complex issues were escalated appropriately.
- Trained new agents on call scripts and CRM usage to enhance team performance.
Inventory/Quality Auditor
American Music and Sound
Southaven, MS
02.2007 - 12.2014
- Conducted daily inventory cycle counts utilizing RF scanners and WMS systems.
- Identified and documented product discrepancies, damages, or quality issues effectively.
- Ensured inbound/outbound shipments aligned with quality standards and accurate labeling.
- Prepared comprehensive audit reports for supervisors to aid in root cause investigations.
Guest Service Representative
MGM Resorts
Robinsonville, MS
05.2000 - 01.2007
- Greeted and assisted guests with check-in, check-out, and reservation updates.
- Managed over 50 calls daily regarding bookings, directions, and guest inquiries.
- Resolved complaints efficiently, enhancing overall guest satisfaction ratings.
- Processed payments and managed daily reports while supporting housekeeping coordination.
Education
High School - High School Diploma
Coahoma Agricultural High School
Clarksdale, MS05-2000
Skills
- Prescription processing support
- Customer service and communication
- Inventory management and auditing
- Data entry and documentation
- Quality assurance and control
- Defect identification strategies
- OSHA compliance standards
- Attention to detail
- Microsoft Excel expertise
- Process improvement methodologies
- Front desk operations
- Reservation management
- Multi-line phone handling
- Customer complaint resolution
- POS transaction management
- Hospitality services and concierge support
- Microsoft Office and Google Suite proficiency
- Conflict resolution techniques
- Remote communication tools expertise
Certification
- Pharmacy Technician Certification
Timeline
Customer Service Representative-Remote
Terumo Medical Corporation
08.2019 - 05.2024
Pharmacy Assistant
Freds
02.2016 - 09.2019
Customer Service Representative-Remote
Sitel Call Center Site 1
01.2015 - 07.2019
Inventory/Quality Auditor
American Music and Sound
02.2007 - 12.2014
Guest Service Representative
MGM Resorts
05.2000 - 01.2007
High School - High School Diploma
Coahoma Agricultural High School
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