Syrita Mccleveland
Tyler,TX
Summary
Seasoned Repair Technician with expertise in repairing and maintaining [Type] products. Proven to lift over [Number] pounds and operate industry equipment and vehicles. Excellent organization, planning and prioritizing aptitude. Specialties include troubleshooting, calibration and equipment maintenance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Repair Technician
Trane Technologies
02.2006 - Current
- Completed all repair and maintenance activities promptly and to high quality standards.
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Followed detailed repair and maintenance procedures for consumer products.
- Inspected and tested, repaired and refurbished products for proper operation.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Repaired and maintained wide range of small and large appliances successfully.
- Communicated with suppliers and vendors to order new parts and components.
Customer Service Representative
Suddenlink Communications
05.2002 - 02.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Service Coordinator
Andrews Center
01.2000 - 04.2002
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Tyler Plasma Center
Receptionist Jobs
01.1999 - 02.2001
- Documented and verified patient information using laboratory information system.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Summarized test results and activities for management via verbal updates or written reports.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Removed samples of materials following good practices to achieve accurate test results.
Food Service Worker
Lubys Inc
06.1996 - 02.2001
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Technical Sales
Course Careers
Colorado City, CO01.2024
Associate of Applied Science - Medical Coding
Medical Coding Academy
Dallas, TX06.2022
Associate of Science - Medical Insurance Coding
Tyler Junior College
Tyler, TX05.2016
GED -
John Tyler High School
Tyler, TX05.1999
Skills
- System Testing
- Equipment Repair
- Component Replacement
- Customer Service
- Equipment Inspection
- Safety Management
- Mechanical Skills
- Worksite Preparation
- Inventory Oversight
- Invoice Verification
- Safety Requirements
- Inventory Management
Certification
- Licensed Insurance Agent - [Jan.2023]
Timeline
Repair Technician
Trane Technologies
02.2006 - Current
Customer Service Representative
Suddenlink Communications
05.2002 - 02.2006
Service Coordinator
Andrews Center
01.2000 - 04.2002
Tyler Plasma Center
Receptionist Jobs
01.1999 - 02.2001
Food Service Worker
Lubys Inc
06.1996 - 02.2001
Technical Sales
Course Careers
Associate of Applied Science - Medical Coding
Medical Coding Academy
Associate of Science - Medical Insurance Coding
Tyler Junior College
GED -
John Tyler High School
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